2587 W. Main St
Snellville, GA 30078

Mon - Fri: 7:30AM - 7:00PM

Sat: 7:30AM - 6:00PM

Sun: 10:00AM - 5:00PM

90.6% would refer friends and family to us

1 stars Verified customer

I will never go to Just Brakes again. I have 08 Nissan Titan, and my brakes were making noise when I attempted to stop. I went to Just Brakes and the gentleman who worked there told me it would be $500 to get my brakes done, eventho8gb they were advertising $99. He told me because my truck was so big, I needed to use different brake pads. So I agreed and got the work done. Once the work was completed, my truck was making the same noise, so I went back up there. He told me the brake pads would have to be broken in, so give it a few days and the noise would stop. So I waited a few days and the noise continued, so I went back. This time there was a different manager there. He said I needed to get super duty brake pads because of the size of my truck. I thought that's what I bought originally? He said I need to pay $70 more for the super duty brake pads, so obviously I asked for corporates number at this point. When I spoke with them, they told me to go to a different Just Brakes and they would have the work done there, so I did. They tried to sale the same parts, again. I told him that corporate advised me to come here and they would do the pads for free. He acted like he did not know what I was talking about. He tells me I need to go back to the place where I got the world originally. He then tells me, every store works off sales and commission, so if they were to fix a problem another store created, it would mess up their numbers. So I ended up calling corporate right there in front of him and put the phone on speaker phone and they had to tell them to do the work on my truck. After the manager and corporate went back and forth over the phone for almost 10 minutes, he finally agreed to do the work, but needless to say, I was pushed to back of the line. I waited nearly 5 hours for them to work on my truck. Once completed, my truck was still making noise. So I call back up there and tell them, "my brakes are still loud and when I hit the brakes the pedal goes all the way down to the floor board and it's taking me longer to stop." He says bring it back and we will see what else it may be. On the way back, I ended up running into the back of someone. There were no injuries and it was very minor accident, but the fact is that my truck wouldn't stop properly. When I advise them of this situation, they tell me it's not their fault and their is nothing they can do about it. I took my truck to another place and got my brakes fixed, paid another $225, but now my brakes work fine and have no sounds coming from them. I will never ever ever go to Just Brakes again, nor will I recommend them to anyone. Very unprofessional and they do not back up their work.

Just Brakes - #328 Snellville replied:

We're sorry to hear you weren't satisfied, and would like to hear more from you. We encourage you to contact our corporate office at 1(800) 445-7105 to be connected with the local market manager. We look forward to serving you.

1 stars Verified customer

I wouldn't go there for anything.....complete rip off. You go in there for a simple brake inspection.....walk out having to pay $1200......NOPE. NEVER again

Just Brakes - #328 Snellville replied:

We're sorry to hear you weren't satisfied, and would like to hear more from you. We encourage you to contact our corporate office at 1(800) 445-7105 to be connected with the local market manager. We look forward to serving you.

5 stars Verified customer

Excellent service, The manager was very helpful and she knows what she is doing, I definitely will be back. The whole staff was excellent!! Great job!!

Just Brakes - #328 Snellville replied:

Thank you for the great feedback, Deyuana!

5 stars Verified customer

My experience was awesome.The staff was very friendlly and knowledgeable about my vehicle. This is the location I will be coming to from now on.

Just Brakes - #328 Snellville replied:

Thank you for the wonderful feedback! We look forward to serving you again in the future!

4 stars Verified customer

I went there for a brake check because the brakes were squeaking. The mechanic that checked them informed me that I still had 80% of pad still left. I very much appreciated his honesty!! He pointed out the wear on the tires and recommend that I replaced the shocks. I'm glad of that..it feels like we are riding in a new truck again. The only reason I rated it 4 stars instead of 5 stars is because i was there for 4 hours without any air conditioning. I highly recommend getting it repaired not only for your customers but also your hard working employees.

Just Brakes - #328 Snellville replied:

Thank you for the wonderful feedback, Johnny! We apologize for any inconvenience you experienced as a result of the wait time, and your concerns regarding the A/C have been passed along to the Market Manager of this location.

4 stars Verified customer

It was very good just that the air conditioning was not working and it was very hot inside.

Just Brakes - #328 Snellville replied:

Thank you for the feedback, Eric! Your comments have been passed along to the Market Manager of this location. We look forward to serving you again in the future.

5 stars Verified customer

Awesome experience. Thank you for your great seevice.

5 stars Verified customer

Customer service was good. Sevice was fast. Waiting area not so good or clean, bathroom had no soap but it was still good experience. He offered to show mw how bad my brakes were. He offered me different choices without trying to pressure me into buying the most expensive ones.

5 stars Verified customer

Excellent and timely.

5 stars Verified customer

Service was great, repairs seem great. Cost to repair seems expensive but necessary.

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