7655 W. Hillsborough Ave
Tampa, FL 33615

Mon - Fri: 7:30AM - 7:00PM

Sat: 7:30AM - 6:00PM

Sun: 10:00AM - 5:00PM

78.2% would refer friends and family to us

1 stars Verified customer

I have spoken with someone before regarding the issues I had with my brakes. I returned to just brakes only to find out that my brake pad had cracked so they needed to be replaced and I had to wait 4 hours from someone to deliver new brake pads. I have since returned due to grinding sounds and was told it was my back breaks.

I have since had my back brakes replaced (no by your company) and guess what I still have grinding when I break. They sound HORRIBLE and I can't make a sudden stop without fear that my car wont stop.

your manager has made numerous comments that they are the crappiest product just brakes has ever invested in and they are nothing but trouble. I still have my 1 year warranty and honestly I do not care about me buying the cheapest service I should still expect to receive a quality product and given your managers comments I now know that just brakes supplied poor quality products.

I have visited just brakes 3-4 times for a simple brake job and I still have not received my moneys worth the "services" performed. I no longer feel comfortable having just brakes work on my vehicle. I would like someone to respond to my issues by either refunding me my money or paying for the services to be performed at a NON affiliated company.

5 stars Verified customer

My car died right in front of the store on Hillsborough Ave. I was able to leave the car and they took a look at it and contacted me first thing the next day with my issue. They had my car fixed by noon which amazed me because they only had one mechanic on duty. They were polite, honest and very fast. I will definitely go back for future repairs.

Just Brakes - #603 W. Hillsborough replied:

Thank you for the great feedback! We are happy to hear the crew at the W. Hillsborough store did a great job in getting you back on the road with the courteous service that we strive for at Just Brakes!

2 stars Verified customer

This was my first time here and I'll have to say I won't go back again. I scheduled an appointment through the online service and even called. After getting my confirmation email, I was then told that it couldn't happen due to them not being open. I got there Day of and dropped my car off stood there for awhile before someone came inside, was immediately told to just fill out this form on what I was there for and they immediately went and talked to someone else. They didn't even ask me which car was mine. I purchased that part on my own and when asking for a code number the said they have no idea, how does a mechanic not know which part number or code there is. I came to pick up my car and the assistant manager had a rude tone in her voice complained about her schedule and how working long days, I felt bad but no reason to be rude to a first time customer. She also started explaining her personal life to me and how she carries everywhere she goes, which was terrifying in my mind not knowing if she was carrying her weapon in front of me while working. She also explained how two maintenance workers walked out, on the same day and just had an excuse for everything. Sad to say I'd never recommend this location to anyone or ever return myself.

Just Brakes - #603 W. Hillsborough replied:

We're sorry to hear you weren't satisfied, and would like to hear more from you. We encourage you to contact our corporate office at 1(800) 445-7105 to be connected with the local market manager. We look forward to serving you.

5 stars Verified customer

The mechanic is very honor, he changed & add a new brake fluid, adjust & clean the rears brake, rotate the tires. The prices is reasonable. He didn't rip me off by telling me that I need a new overall brake job. He told me my front brake pads & my rear brake is good just need cleaning & adjust the rear brake, flush out the old brake fluid & add a new brake fluid.

Just Brakes - #603 W. Hillsborough replied:

Thank you for the great feedback, Thomas! We are happy to hear the crew at the W. Hillsborough store exceeded your expectations!

5 stars Verified customer

Great experience! Fast, and not too expensive

Just Brakes - #603 W. Hillsborough replied:

Thank you for the great feedback, Jamar! We strive to make sure all of our customers are as satisfied as you!

5 stars Verified customer

This was my third time getting my brakes done by Just Brakes, and as before I was very well pleased with the service I received. Very professional, courteous service and a job done well - the first time! I will go back again and again. Thank you!

Just Brakes - #603 W. Hillsborough replied:

Thank you for the great feedback, Aimee! We look forward to serving you again in the future!

4 stars Verified customer

It take too long

Just Brakes - #603 W. Hillsborough replied:

Thank you for the feedback, W. Hillsborough! Your concerns have been passed along to the Market Manager of this location. If you have further questions or concerns regarding your service, please contact us at 1(800) 445-7105. We look forward to serving you again in the future.

1 stars Verified customer

I waited over 3 hours for my brakes to be done. No one communicated with me that the parts needed to be delivered. The service was slow and very unprofessional.

Just Brakes - #603 W. Hillsborough replied:

We're sorry to hear of the miscommunication you experienced, and would like to find out what happened. The Tampa Market Manager will be in touch with you to answer any questions you may have. We look forward to serving you in the future.

5 stars Verified customer

Every detail of the service required and brake components were explained by the Manager. As an added bonus, he also provided tips on overall auto maintenance, not just brakes, which was extremely helpful. I've passed on these tips to other family members as well! Kudos to your Manager!

Just Brakes - #603 W. Hillsborough replied:

Thank you for the great feedback, Rose! We strive to make sure all of our customers are satisfied and well-informed!

4 stars Verified customer

Excellent customer service

Just Brakes - #603 W. Hillsborough replied:

Thank you for the wonderful feedback!