I have spoken with someone before regarding the issues I had with my brakes. I returned to just brakes only to find out that my brake pad had cracked so they needed to be replaced and I had to wait 4 hours from someone to deliver new brake pads. I have since returned due to grinding sounds and was told it was my back breaks.
I have since had my back brakes replaced (no by your company) and guess what I still have grinding when I break. They sound HORRIBLE and I can't make a sudden stop without fear that my car wont stop.
your manager has made numerous comments that they are the crappiest product just brakes has ever invested in and they are nothing but trouble. I still have my 1 year warranty and honestly I do not care about me buying the cheapest service I should still expect to receive a quality product and given your managers comments I now know that just brakes supplied poor quality products.
I have visited just brakes 3-4 times for a simple brake job and I still have not received my moneys worth the "services" performed. I no longer feel comfortable having just brakes work on my vehicle. I would like someone to respond to my issues by either refunding me my money or paying for the services to be performed at a NON affiliated company.