3102 Thousand Oaks
San Antonio, TX 78247

(210) 402-5340

Mon - Fri: 7:30AM - 7:00PM

Sat: 7:30AM - 6:00PM

Sun: 10:00AM - 5:00PM

72.5% would refer friends and family to us

1 stars Verified customer

It was one of the worse experience of my life. Went in to get my front brakes repaired and when I picked up my car going home I felt my car not driving right. I went right back to the shop and told the men working that day that my car was not driving right.I told them I felt it rattling and it was not right. They both told me that the car was fine and one of the men took my car out for yet another test drive. Came back and assured me my car was fine. I drove my car for a week the next weekend I went to Sonora TX to go see my Goddaughter in a play well I drove 170 mile and when I got to Sonora my car was really feeling bad the brakes were not working properly at all. Friday was to late to do anything about it so on Saturday morning a mechanic in town inspected my brakes and one bolt was comply off and he took the other one off with his bare hands. I could have died on the road from San Antonio to Sonora TX I had one bolt holding my brakes together. All over a $3.46 dollar part. I will never use just brakes ever again I spent $164.00 with just brakes and another $105.0.00 getting my brakes re done in Sonora TX. There is a lot more to my story and money involved with this whole ordeal again I could have lost my life over your mechanics negligence. Did your mechanic ever put my car back on the rack to check the brakes NO he did not if.

I am contacting the regional office and filing a complaint and asking for my money back and the extra expense I incurred in this whole ordeal I am very lucky to be alive.

Just Brakes - #806 Thousand Oaks replied:

We're sorry to hear you weren't satisfied, and would like to hear more from you. We encourage you to contact our corporate office at 1(800) 445-7105 to be connected with the local market manager. We look forward to serving you.

5 stars Verified customer

Representative was personable and very helpful. They got me in and out quickly and provided great customer service.

Just Brakes - #806 Thousand Oaks replied:

Thank you for the great feedback! We are happy to hear the crew at the Thousand Oaks store provided you with the courteous service that we strive for at Just Brakes!

5 stars Verified customer

All went extremely well. Timing was perfect, I drove in and out in 25 minutes. Getting my oil changed right then and out on my way. Thanks for the great service.

Just Brakes - #806 Thousand Oaks replied:

Thank you for the great feedback, Joe! We are happy to hear the crew at the Thousand Oaks #806 store provided you with the courteous service that we strive for at Just Brakes!

1 stars Verified customer

Worst customer service ever…I had to call 911 and ask to send the police. I have a 2007 Chevy Silverado and the rear drum brakes are squeaking so I called Just Brakes and made a 0730 appointment for the next morning. I arrived at 0735, Just Brakes was not open and the manager was sleeping in his car. After the manager opened the store, we did the paperwork and he said he would inspect the rear brakes and give me a call with an estimate. The manager called me around 0930 and said after his inspection, it will cost me $1,450.00…WHAT! He said my rear drum brakes need a total replacement, my front disc brakes need replacing and I need a new battery. I told him $1,450.00 was too high of a quote. I said I just need the rear drums replaced and he quoted me $975.00…WHAT! I told the manager that Just Brakes is just too expensive so I will come in and pick up my truck and take it elsewhere. He said OK. 5 minutes later he called me and asked how much his competitor was charging? I told him $350.00 and he said he will price match so I agreed. All he needs to do is call the company and get the quote on paper. The quote he got was $550.00. At 1100 I called Just Brakes to see if they received a quote. I talked with another employee and he said the quote of $550.00 was a ridiculous low price. I should take my truck there because Just Brakes will break even and they are out to make money, laughing during the entire phone conversation. I told him I will be in shortly to pick up my truck. I arrived at Just Breaks around 1130 and asked for the keys to my truck. My truck was parked out front with both rear chrome rims covered with black gook and brake fluid leaking making a puddle. The manager said before he can give me my vehicle keys, I must first sign three documents stating Just Brakes did not do any work on my vehicle. He said my vehicle is not drivable because it has no brakes and he is not responsible for anything if I drive it off his lot. He recommended that I call a wrecker (at my cost) and have it towed. I said I drove my vehicle to Just Brakes and I want to drive it safely out of Just Brakes. The manager said no way. The manager said he will make my vehicle drivable but it will cost me…WHAT! I told the manager this was not right and I will call the police. He said go ahead, so I did. San Antonio Police Department arrived about 30 minutes later. I gave the officer my story then he went to the manager to get his story. The officer said there is not much he could do and this is exactly why we have lawyers, judges and law suits. I needed to get my vehicle fixed so I finally signed the three documents to get my keys and vehicle. My experience with Just Brakes is the worst ever. Just Brakes has zero customer service and uses bully tactics just to make a buck. Just Brakes does not support veterans, I was treated better by Saddam Hussein’s Republican Guard than I was by Just Brakes employees. I am a Civil Service worker and I will never recommend Just Brakes to base personnel. My wife is a nurse and will never recommend just Brakes to all Health Care Professionals. Sad day for just Brakes, just sad!

Just Brakes - #806 Thousand Oaks replied:

Thank you for the feedback. Just Brakes strives for 100% customer satisfaction and appreciate feedback that will help us achieve that. At Just Brakes, our goal is to bring your car as close to new car safety specifications as possible, and will communicate the need for component repair or replacement before they become a safety issue, in accordance to MAP guidelines. We are sorry that you were not satisfied and would encourage you to contact our corporate office at 1(800) 445-7105 if you have any further questions. We look forward to serving you the Just Brakes way in the future.

5 stars Verified customer

Did a great job of fixing the power window on my old car.

Just Brakes - #806 Thousand Oaks replied:

Thank you for the great feedback, Bernard! We strive to make sure all of our customers are as satisfied as you!

5 stars Verified customer

Great job.

Just Brakes - #806 Thousand Oaks replied:

Thank you for the wonderful feedback!

3 stars Verified customer

I was hoping to to take advantage of the customer appreciation coupon ($79.00) as advertised, but my bill wasl three times as much.

Just Brakes - #806 Thousand Oaks replied:

Thank you for the feedback, Albert. After reviewing your invoice from 10/16, we see that you received the $79 brake service on your rear brakes, in addition to a brake fluid bleed and fill and installation of a rear wheel cylinder.

At Just Brakes, our goal is to bring your car as close to new car safety specifications as possible, and will communicate the need for component repair or replacement before they become a safety issue, in accordance to MAP guidelines. We are sorry that you were not satisfied and would encourage you to contact our corporate office at 1(800) 445-7105 if you have any further questions. We look forward to serving you the Just Brakes way in the future.

4 stars Verified customer

I received the email, called for the appointment, went in the same day and the oil change was done very efficiently and fast, then I was on my way. I have been using your shop on Thousand Oaks for a number off years for both of our cars, and always go back. Good work, keep it up.

Just Brakes - #806 Thousand Oaks replied:

Thank you for the great feedback, Joe! We're happy to hear from one of our loyal Just Brakes customers!

5 stars Verified customer

Great job by Esteban, the tech assigned to our vehicle. He got on the work that needed to be done, after he explained what needed to be done and why.

He was very courteous and knowledgeable and the cost was explained before, as well.

I'm telling others about their service.

Thanks.

Just Brakes - #806 Thousand Oaks replied:

Thank you for the great feedback! We strive to make sure all of our customers are satisfied and well-informed!

5 stars Verified customer

Tom is very helpful. I am not a car person. He Madd everything easy to understand. Felix really knows his stuff. Great team over there. Proof that all you need is a successful leader to Jace a great shop. Took had my business fir life.

Just Brakes - #806 Thousand Oaks replied:

Thank you for the great feedback, Jeff! We strive to make sure all of our customers are satisfied and well-informed!

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