I HIGHLY RECOMMEND JW Auto Care!! I was sent there by my old service adviser from a dealership whom recently retired and I trusted 100% with my car, and with me. He knows I am careful who I deal with due to the many auto repair employees and shops that will take advantage of you, if they can. I have a high performance vehicle I bought off the showroom floor 7 years ago. I don't trust just anyone with the maintenance/care of my car, just as I don't trust just anyone with my children.
The issue...my engine started whining and when taking corners or turns the steering became loose and jagged...not what you normally feel in a car like mine. Immediately I scheduled an appointment with a totally different auto shop whom was supposedly reputable (not going to say any names, and because my car is no longer under warranty I did not call my old service adviser to begin with, big mistake) and left it for a day and night. They never heard the whining (I don't know how that is possible) and didn't know what I was feeling with my steering/turning. I was very frustrated, especially after spending $67.00 for them to tell me they had found nothing, yet I was still hearing the noise. I called my service adviser in desperation. He said JW Auto Care is the place to go and that Johnny and his staff know what they're doing, can be trusted, and are reasonably priced. He said he's known Johnny for a long time and stands by him, his company, and the work they do. Scott was the first person I spoke too...He was kind, listened to my issues, got me right in, and assured me they would take good care of me. From the moment I arrived to the moment I left the shop I knew I was in the right place! The staff is awesome...I worked directly with Scott and Marcus - and Johnny also introduced himself and was very kind. I believe employees are a direct representation of the company they work for, and they were all fantastic! They found the issue's almost immediately after I dropped it off, they told me the final cost for repair, and the wait time to expect. They brought me to work, and picked me up when my car's work was complete. My car was washed, and drives like it did the first day I drove it home from the dealership. They left a carnation with a thank you card in my car, as well. It's not one thing that makes JW Auto Care awesome, it's the many things big and small that shows they care about my car and about me as a customer. Thank you JW Auto Care, you just earned another customer for life!