I brought paperwork in days before I left Mia, showing she had the Bordetellaalla and flea and tick shots yet when I brought her in to leave her on the 22nd they couldn't find the paperwork so a lady filled it out on line, but not indicating she'd had what was needed. So I call Friday to tell them I'm coming back Saturday instead of Sunday and would pick her up Sunday instead. They charged my card $334.00. So they were going to charge me for a flea and tick, which I would think should be done before she got to the kennel and around other dogs, but seems they were going to do it that day or before I picked her up. They should have called my vet to verify but didn't until I called about picking her up early. So they over charged me $87.00. When I called Friday they had walked her 3 times out of the 5 days but later said it was 4 times. I canceled any other walks. Needless to say I WON'T BE BACK and will not recommend them for anything.