97.6% would refer friends and family to us

5 stars Customer since 2017

Everyone is always so friendly! I even got a call this morning from the vet tech to check on how my pup was doing after her visit.

5 stars Customer since 2012

Very caring doctors and staff. I recommend them to all my friends and neighbors.

5 stars Customer since 2017

The place was clean and friendly and the staff were awesome . I'm going get Kalbab to be magoo my dachshund regular doctor for all his needs . Thanks for helping magoo get better .

Sincerely,

Joe Hernandez

2 stars Customer since 2011

My feedback is not related to Bailey's visit on 7/12 for surgery. Everything went well there. Dr. Wright and the rest of the staff were great, as usual. My issue is related to my follow-up visit on 7/13 when Bailey scratched at her incision and we had to return to close it up. I called as soon as I saw that she had opened it up. They told me they could get me in at 5:30pm. I arrived and was escorted to an exam room, as usual. This is where things went downhill. I could hear the techs explaining to the new vet on staff that my dog would require staples to close her incision back up. I could hear her response - a series of sighs and acknowledgements. Clearly, she wasn't happy. At this point, I almost went out and asked if they would prefer I take her elsewhere. But, I tried to be understanding. It was the end of the day and no doubt everyone wanted to go home. She finally came in to see us. More exasperated sighs when she saw the condition of the wound. She asked if I had restrained her at all throughout the day. I told her I had kept her in her kennel and had been home during my lunch break to check on her, at which point I noticed that she was scratching, so I readjusted the shirt I had and put a sock on her paw to try to minimize any further irritation if she did scratch. She said they didn't want to put her under again, so she would "do what she could" to close it up with staples. She then handed her off to the techs. From there, I could hear them calling for more help restraining her. I understand the wound needed to be closed, but I would have thought they could give her some sort of numbing agent. That clearly didn't happen because I then heard a series of yelps and cries as they stapled her up. She was returned to me and I was told I was free to go. They clearly wanted her (and me) out of there as soon as possible. The only person who showed us any kindness and compassion during the visit was another client in the lobby who held the door for me as I carried Bailey out.

This is not the level of service I am accustomed to at Kaibab. I was extremely disappointed. If they didn't have time or didn't want to see her, they should have told me they couldn't fit her in so I could have gone elsewhere. There is nothing worse than feeling like you are a nuisance when your pet is in pain and in need of attention. Not sure I will continue to be a client of this clinic.

5 stars Verified customer

Each time I visit Kaibab Animal Hospital, I am always so pleased at the gentleness and caring of the staff. Appointment or not, Spike is ushered in as though he is their most important patient and Dr. Sees him as soon as possible when there is an emergency ( in the owner's eyes anyway). We come away knowing all will be well. Thanks so much for calming our most recent troubles.

Pl

5 stars Customer since 2015

The entire staff seems to truly care about the well-being and health of our four-legged family members. Dr. Wright takes the time to fully explain everything and to answer any questions we may have. We never feel rushed and we always get an estimate before anything is done so there's no sticker shock. Thank God for Kaibab Animal Hospital!

5 stars Customer since 2017

The staff was very friendly and welcoming

5 stars Customer since 2017

Everyone from the front desk staff to Vet Assistant and Doc were awesome. I previously had a bad experience at another Vet office where the doctor didn't even evaluate my pup. He looked at him and said "Oh, he has allergies. I will give you a prescription for a new drug. However, because he is so big, it will likely cost you $250/month." I asked if there was something we could try first that wasn't as expensive and he said "Benadryl...a lot of it". I had a completely different experience at Kaibab. The vet assistant and the doc fully evaluated Bailey, played with him, gave him some treats, and offered a few reasonable choices for treating his allergies. I am very happy with the experience and will definitely be coming back.

5 stars Verified customer

Great visit. Comforting and knowledgeable staff.

5 stars Customer since 2003

I was pleased with the appearance and warm atmosphere. The staff were all very attentive, informative and adressed all my concerns. My cat was much calmer than usual.

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