My feedback is not related to Bailey's visit on 7/12 for surgery. Everything went well there. Dr. Wright and the rest of the staff were great, as usual. My issue is related to my follow-up visit on 7/13 when Bailey scratched at her incision and we had to return to close it up. I called as soon as I saw that she had opened it up. They told me they could get me in at 5:30pm. I arrived and was escorted to an exam room, as usual. This is where things went downhill. I could hear the techs explaining to the new vet on staff that my dog would require staples to close her incision back up. I could hear her response - a series of sighs and acknowledgements. Clearly, she wasn't happy. At this point, I almost went out and asked if they would prefer I take her elsewhere. But, I tried to be understanding. It was the end of the day and no doubt everyone wanted to go home. She finally came in to see us. More exasperated sighs when she saw the condition of the wound. She asked if I had restrained her at all throughout the day. I told her I had kept her in her kennel and had been home during my lunch break to check on her, at which point I noticed that she was scratching, so I readjusted the shirt I had and put a sock on her paw to try to minimize any further irritation if she did scratch. She said they didn't want to put her under again, so she would "do what she could" to close it up with staples. She then handed her off to the techs. From there, I could hear them calling for more help restraining her. I understand the wound needed to be closed, but I would have thought they could give her some sort of numbing agent. That clearly didn't happen because I then heard a series of yelps and cries as they stapled her up. She was returned to me and I was told I was free to go. They clearly wanted her (and me) out of there as soon as possible. The only person who showed us any kindness and compassion during the visit was another client in the lobby who held the door for me as I carried Bailey out.
This is not the level of service I am accustomed to at Kaibab. I was extremely disappointed. If they didn't have time or didn't want to see her, they should have told me they couldn't fit her in so I could have gone elsewhere. There is nothing worse than feeling like you are a nuisance when your pet is in pain and in need of attention. Not sure I will continue to be a client of this clinic.