I love Kai and my stylist, Nath. In fact, everyone at the salon are pleasant, welcoming, and friendly. It's a convenient location for me as I live in the neighborhood. And I love the products. The ONLY reason I didn't rate recommending Kai to others as a 10 is because downtown salons tend to be a bit more pricey and some people aren't willing to pay over $100 for a cut and color on a regular basis. Also, many of my friends are timid when it comes to driving and parking downtown. But take away those factors, and I would recommend Kai to anyone.