I typically don't leave reviews unless a brand or experience leaves a lasting impact (positive or negative) worth sharing. I will never go back to Kai Salon. As a loyal customer for three years, they tossed me to the side after what was a disaster of an experience, to say the least. After my stylist left the salon to pursue a bigger opportunity hours away, I decided to try another stylist in the salon for a cut and color. When she was done washing my hair and removed the towel, we both immediately noticed the gold blotches near my face. She looked horrified, but said, "Oh, don't worry. Give it a few washes and they should blend in." Well, that didn't happen. I paid, tipped her, and left. After I got home and my husband noticed and said "What happened to your head?" I was in tears. I took a photo of the color and texted it to my old stylist to make sure I wasn't overreacting. She agreed, it was BAD. I called the salon and politely explained what happened. I didn't want the stylist to feel bad so they said they'd schedule me to come in for a correction when she wasn't working. Fast forward, I went back in for another (three hour appointment) correction. The stylist that messed it up a week prior was there, after they assured me she wouldn't be, and I felt uncomfortable and embarrassed. The new stylist was great and the color was great, although you could tell my hair was now damaged from the over processing. I tipped her, thanked her, and left. Within a week, the color completely washed out and was back where I started. I called the salon, left multiple messages for the manager and never heard back. No refund, no apology, nothing. After six hours and $200 later (and the babysitter I paid each time to leave my one-year-old at home after work), I had to go to Juut Salon and pay another $150 to get it fixed (thank you, Juut). It's finally back to normal, but the time, inconvenience and lack of customer service left a lasting impression. I will never recommend this salon to anyone, ever again.