My much-admired dentist of five years, who recently retired, referred me to Kalmar Family Dentistry with high praise. When the time came to have my teeth cleaned and checked, I promptly made an appointment. Told at the time that I would be seen by one specific dentist, when I arrived, it was in fact another who performed the cleaning. This in itself was not problematic except I would have preferred being informed about the personnel change prior to my arrival at the office.
A few weeks later, I received a bill from Kalmar for the visit. When I called the office, the person with whom I spoke seemed to have no knowledge of my dental insurance. Moreover, she was confused about the patient we were discussing, believing that it was my wife and not I who had had the appointment. The dispute was not resolved until the office manager had to step in with apologies.
A follow-up appointment was scheduled for Dec. 16. In the last minute, the office called saying that I would have to reschedule for a time slot in 2022. Since I still had coverage remaining for 2021, I insisted on an appointment before the end of the year. After some wrangling, I agreed to Dec. 30.
Dec. 27 I received an email asking me to confirm my appointment for the 30th, which I did.
The date of this writing is Dec. 29, 2021. This morning I received a phone call from Kalmar telling me that they would have to reschedule me... again! Giving the same reason as before, I finally managed to penetrate the thinking cap of the caller and keep my appointment at the previously agreed-to time.
On the chance that I have not made myself clear, my grievance is not with the dental staff at Kalmar. It is with the people up front who were hired - I dare to presume - based on their administrative acumen. So far, at least in my case, the evidence, sadly, points in the opposite direction.