94.0% would refer friends and family to us

2 stars Verified customer

I have been a customer on and off of Kanna Spa for years. I have always been super impressed with the professionalism of the staff and customer service until now. On my most recent trip, I went for a one hour infrared sauna session. Upon my arrival, nobody was at the front desk so I waited for a while until somebody finally showed up. The staff seemed "hurried" and "flustered" to me which did not set the relaxing atmosphere I was hoping for. I was not offered tea just water and when I asked if I could have some tea, the staff seemed confused by my request, but they did provide as requested. Not sure if the policy has changed since I last went, but tea and water was always offered to me which was such a nice touch. During my session, the 2 staff members working that day had zero consideration and were talking loudly which did not provide the atmosphere I was hoping or paying for. I asked them to please keep their voices down because I was not able to relax. Was I upset? Yes I was. Unfortunately this set the tone for the rest of my session and it was unfortunate I wasn't able to enjoy it like I have in the past. This has never been an issue for me and on previous visits, staff have always been very quiet and conscious and considerate. I understand it is a small space and staff have to walk back and forth to do their job which is not the problem. What is a problem is when the staff forget where they work and that people who utilize this service are there for a reason: to relax, regroup, meditate, and to heal. I can't even stress hard enough the importance of spas these days with all the stress we are all under. I am a front line hospital employee so this service is of the utmost importance for my well being. I'm really bummed I even have to write this review, but I feel it needs to be said.

5 stars Verified customer

Clean, friendly, and most importantly - great massages!

5 stars Customer since 2016

Camila is a true artist!!! Her massages feel like a beautiful dream.

5 stars Customer since 2022

The best massage I’ve had in probably 10 years

5 stars Customer since 2017

Great massage!

5 stars Customer since 2015

Suyen was the best massage I have had

5 stars Customer since 2018

A delightful facial experience. Deeply restorative. I looked so much better when I came out!

5 stars Verified customer

Great massage and facial

5 stars Customer since 2012

I always feel revitalized after a 90 minute recovery massage with hot stones done on me by May at Kanna Spa I go a couple times a month and these sessions have gone from being a band-aid to relieve pain and stress to helping me become more preventative in attending to my health.

5 stars Customer since 2021

Daniella was amazing and so friendly. The spa is clean and relaxing and inviting. Her technique was relaxing but also super helpful for my body aches and tension areas. I cannot wait to come back!

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