I can honestly (although regrettably) say that I had the worst spa/facial experience of my life at Kanna Spa. My mom had booked a City Life Facial for me (and a Swedish Massage for her) as a birthday treat. Based on the reviews I had read (and the high price of the facial: $135) I had expected a high quality spa experience and facial. Unfortunately I was unlucky enough to have Leslie as my facialist and ended up with an incredibly uncomfortable experience, so uncomfortable in fact that I ended up leaving half-way through the facial (something that I've never done, and actually could never have imagined doing). From the beginning Leslie's behavior felt rude and unprofessional. She grilled me about my skin, with each response of mine being met with either a condescending remark or eye roll. She never took the time to examine my skin or even look at it in the light, and as soon as I was on the table just proceeded to start the facial, without at any point telling me what she was doing, what products she was using, or why. During the ~20 min on the table she talked the entire time, but not about the facial, only talking about her other clients and how most of them just didn't listen to her advice, and then intermittently quizzing or berating me for me skin care habits. It finally got to the point where she had put something on my face (that burned) and I had literally been lying on the table for close to 10 minutes with nothing happening but her sitting over me and talking rudely (no massage happening at this time or anything else, literally just her lecturing me). It was making me so uncomfortable and stressed (and worried about what this person was going to do to my skin) that I finally just had to get up and say that I was uncomfortable and had to leave (which I ended up doing just as soon as she left and I could put my clothes back on).
The only reason I am giving a 2 star review (vs 1) is that my Mom did have a great massage experience. My guess is that most of the staff at Kanna are great, but that I got unlucky with my facialist. Unfortunately, my advice would be that if you are choosing a spa, feeling like you're making that big of a gamble regarding quality (especially at such a high price point), just isn't worth it.