94.0% would refer friends and family to us

5 stars Verified customer

Great service and excellent attention to detail and care as always! So thankful for this neighborhood gem.

2 stars Verified customer

I have been a customer on and off of Kanna Spa for years. I have always been super impressed with the professionalism of the staff and customer service until now. On my most recent trip, I went for a one hour infrared sauna session. Upon my arrival, nobody was at the front desk so I waited for a while until somebody finally showed up. The staff seemed "hurried" and "flustered" to me which did not set the relaxing atmosphere I was hoping for. I was not offered tea just water and when I asked if I could have some tea, the staff seemed confused by my request, but they did provide as requested. Not sure if the policy has changed since I last went, but tea and water was always offered to me which was such a nice touch. During my session, the 2 staff members working that day had zero consideration and were talking loudly which did not provide the atmosphere I was hoping or paying for. I asked them to please keep their voices down because I was not able to relax. Was I upset? Yes I was. Unfortunately this set the tone for the rest of my session and it was unfortunate I wasn't able to enjoy it like I have in the past. This has never been an issue for me and on previous visits, staff have always been very quiet and conscious and considerate. I understand it is a small space and staff have to walk back and forth to do their job which is not the problem. What is a problem is when the staff forget where they work and that people who utilize this service are there for a reason: to relax, regroup, meditate, and to heal. I can't even stress hard enough the importance of spas these days with all the stress we are all under. I am a front line hospital employee so this service is of the utmost importance for my well being. I'm really bummed I even have to write this review, but I feel it needs to be said.

5 stars Verified customer

Clean, friendly, and most importantly - great massages!

5 stars Customer since 2016

Camila is a true artist!!! Her massages feel like a beautiful dream.

5 stars Customer since 2022

The best massage I’ve had in probably 10 years

5 stars Customer since 2017

Great massage!

5 stars Customer since 2015

Suyen was the best massage I have had

5 stars Customer since 2018

A delightful facial experience. Deeply restorative. I looked so much better when I came out!

5 stars Verified customer

Great massage and facial

5 stars Customer since 2012

I always feel revitalized after a 90 minute recovery massage with hot stones done on me by May at Kanna Spa I go a couple times a month and these sessions have gone from being a band-aid to relieve pain and stress to helping me become more preventative in attending to my health.

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