94.0% would refer friends and family to us

5 stars Customer since 2018

I came in with a bad flare up of sciatica. Sue Yen was extremely focused and helpful on my back, gluts, the psoas, and my hips. She relieved a lot of my pain, and I continue to feel much better today (the day after). She noticed and pointed out other areas to do work on when my back has gotten stable, I look forward to coming back next week and establishing a regular pattern thereafter.

5 stars Customer since 2012

I recommend this place, it's a great service

1 stars Verified customer

I was so excited to finally get a massage!

It was pretty easy to request for an appointment online. Jenny called me a few hours later to schedule an appointment. I felt a bit uncomfortable because she brought up bringing cash for tips more than twice. I was informed again about tipping when confirming my appointment.

The waiting room was very nice and relaxing. My masseuse was Kanani. She was very kind, but I had so much difficulty hearing her. She was quite soft spoken and her mask muffled her voice. This was probably the most awkward massage I've ever had. The flow felt really weird and I was so stressed throughout the massage. She would have me prop one leg up when I was on my right, but both legs down when I was on my left. The massage I got on my left side felt so different than my right side. While she was massaging me with one hand, she would rest her other hand on my hip as if I was the massage table. Her resting hand kept digging into my rib cage. At the end of the appointment, I was drenched in massage oil with no towels to wipe down.

For a prenatal massage, this was very uncomfortable and stressful. She was applying a lot of pressure on areas she said would need lighter pressure.

5 stars Customer since 2022

I had my first visit to Kanna Spa this weekend and am already looking forward to booking my next session! I tried the Sea Salt Exfoliation + Massage and left feeling so relaxed. I was so well taken care of and the ambience of the spa is just magical. There are so many services they offer, it is hard to choose which one but i'm committed to maybe trying them all!

5 stars Verified customer

Great service and excellent attention to detail and care as always! So thankful for this neighborhood gem.

2 stars Verified customer

I have been a customer on and off of Kanna Spa for years. I have always been super impressed with the professionalism of the staff and customer service until now. On my most recent trip, I went for a one hour infrared sauna session. Upon my arrival, nobody was at the front desk so I waited for a while until somebody finally showed up. The staff seemed "hurried" and "flustered" to me which did not set the relaxing atmosphere I was hoping for. I was not offered tea just water and when I asked if I could have some tea, the staff seemed confused by my request, but they did provide as requested. Not sure if the policy has changed since I last went, but tea and water was always offered to me which was such a nice touch. During my session, the 2 staff members working that day had zero consideration and were talking loudly which did not provide the atmosphere I was hoping or paying for. I asked them to please keep their voices down because I was not able to relax. Was I upset? Yes I was. Unfortunately this set the tone for the rest of my session and it was unfortunate I wasn't able to enjoy it like I have in the past. This has never been an issue for me and on previous visits, staff have always been very quiet and conscious and considerate. I understand it is a small space and staff have to walk back and forth to do their job which is not the problem. What is a problem is when the staff forget where they work and that people who utilize this service are there for a reason: to relax, regroup, meditate, and to heal. I can't even stress hard enough the importance of spas these days with all the stress we are all under. I am a front line hospital employee so this service is of the utmost importance for my well being. I'm really bummed I even have to write this review, but I feel it needs to be said.

5 stars Verified customer

Clean, friendly, and most importantly - great massages!

5 stars Customer since 2016

Camila is a true artist!!! Her massages feel like a beautiful dream.

5 stars Customer since 2022

The best massage I’ve had in probably 10 years

5 stars Customer since 2017

Great massage!

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