I showed up for my scheduled appointment and they had no record of it entered into their computer. Thankfully, someone had called 5 minutes earlier and cancelled. So, after working through the confusion on their end, I was able to be seen. However, the teeth cleaning and appointment with the dentist took 2.5 hours. I understand it was my first visit at this location and i was a new patient, but I had been quoted that it would take 1.5 hours from start to finish. My experience with Karen was great. She was very knowledgeable and very clear with directions on what to do for prevention. I’m planning to go again, but if there’s another scheduling hiccup or the visit is over the estimated time, I will need to find another place to go.