Dr. Cleveland is wonderful, but the office staff is lacking. The lady who signed me in, told me my younger children couldn’t sit in the waiting area. She wouldn’t say that they could wait outside by the elevators, but was very vague, only saying they couldn’t be in there. Next, my daughter who had the appointment with them had forgotten her mask, so we had to pay a dollar for one, because “everyone has to wear one.” Meanwhile, she didn’t have one on! Neither did the other lady sitting there, or several others walking around! The next 2 women who came in actually knew her by their conversation, and she GAVE them masks! No dollar was charged. I know it’s only a dollar, but it’s the principle of the matter. The office lady only put a mask on for a few minutes when she heard me mention it out loud, and took it right back off. I don’t understand why they weren’t wearing masks.