To be honest I was very disappointed with my appointment. I asked for Bella’s nails to be trimmed and ears cleaned as there was a lot of wax they came to get her and left me in waiting room?? Then bring her out 5 mins later and say let me just say Bella is very anxious and she would need sedation to get her paws trimmed. We could barely get blood from her we don’t have the man power here to hold her down to trim nails. Her ears are very dirty/waxy you’ll have to use a rag or some gauze to clean them if she. shakes head or scratches come back to see vet. Really? I’m at the vet? Oh abcc dad thdd as g will b Ed $368. 180 of this is flea and tick and heart worm but 186 to not do what I ask?? And what was sprayed on her that smells like perfume and WHY?
After reviewing Bella's medical record, it looks like you were here for a technician only appointment after you declined a full doctor exam. We did see her for a wound repair in January so we make an exception to do this as a technician appointment only. We do not have doctor time set aside for these appointments, which is why you were advised to schedule an appointment if her ears continue to bother her as technicians cannot legally diagnose or prescribe medications. Also, our doctors generally do not recommend cleaning ears as it can lead to irritation. The technician noted her ears were not very dirty at her appointment and again advised you to see a doctor if the ears were bothering her. Regarding the nail trim, the technician assessed Bella and determined that she was extremely terrified while here. We do not like to force them into nail trims which can make their experience coming to the Vet very unpleasant. We often recommend owners come back after giving them a sedative so that the experience is better for the pet. As far as charges, yes, $192 was towards prevention. The other charges included a blood draw for the Heartworm and tick screening test, the Heartworm and tick screening test, a fecal test for intestinal parasites and the Leptospirosis and Lyme vaccine. For technician appointments, the pets are taken into the treatment area to free up exam rooms for doctor appointments. If you would like to discuss further, please contact me at the clinic at 920-766-3380. Becca Lange CVT Hospital Manager
Customer since 2022
My experience was excellent was greeted and treated with respect Buddy also was this was the first time we were there and we will come back Pamela our vet was very Intelligent and kind not only to me but more important to Buddy I will let other people know about the awesome care we experience here
Everyone here is completely focused on the well being of our cats. It's obvious that they love what they do because the care and concern we have received has been overwhelming and so sincere at a time when it was most needed.
The entire staff is extremely helpful and polite. They do a great job keeping you updated when performing any procedures on your pet. I've been taking my pets here for years and will continue to do so!