This was my second visit to Kazen. First visit was amazing had highlights, cut and lots of texturizing with Melanie and left really happy with the service. Second visit wasn't as great, unfortunately. When booking the appointment I was informed Melanie no longed was employed at Kazen's, however they scheduled me in with someone with similar experience. I am willing to pay the price for a great cut. The second visit was for a trim and texturizing. Once the stylist had finished with the trim/texturizing she immediately started curling my hair without asking my preference. This is typically what stylists do to hide imperfections. I was so right. I got home and was left with chunks missing out of my hair around my face and throughout. The only thing to do is let it grow out and get bangs. Also I paid over $75.00 for this before tip. A little over priced for what I received. Also there seems to be a high turnover in staff - which says something all on its own.
Thank you so much for taking the time to write us a review, we truly appreciate it!
We care about the experiences we provide and about our quality of service and products. We truly regret to hear that your last visit with us was less than desirable and fell short from both yours and our expectations.
We kindly ask for an opportunity to remedy this situation and would like to have you back to get your hair evaluated and fixed by myself, I?m one of the owners. If your hair needs growing, then I would like to offer you a credit for a visit when your hair is ready.
As per the staff turnover. 90% of the stylists who leave Kazen is related to them moving away or changing profession. This is also a highly volatile industry and we all know that the young professionals of today are in need of constant change. We strive to provide an environment with the most potential for growth and invest heavily in the development and education of our staff. We don't always get to see the benefits of such substantial investments.
Most recently we opened our doors to a group of stylists who were loosing their home and did this at a high risk and expense to us. It?s not easy to blend cultures with standards that are so different, nonetheless we gave it our best effort.
Kazen isn?t for everyone, our standards of professionalism and guest care is above industry standards in our community. Our guests have high expectations and therefore we can?t waive from our standards of excellence.
We have our core group of stylists who have been with us for up to 7 years of the 9 years we have been in business. Those who have come and go, couldn?t meet the standard or took advantage of our investment in eduction and development and as a result landed another great opportunity. We are proud of them and support their choice.
We are truly saddened that your experience left you disappointed and would be honored to have another opportunity to service your hair needs.
Please let me know if I can schedule a time to evaluate your hair and establish a resolution that can remedy this unfortunate situation.
Yours in service and gratitude,
Senior Lead stylist/Partner