K.C. Martin Transmissions
Automotive
21609 Hwy. 99
Lynnwood,
WA
98036
(425) 672-0920
Mon - Fri: 8:00AM - 6:00PM
Sat - Sun: Closed
Services
- Alternators and Starters
- Brake Repair
- Domestic Repair
- Electric Repair
- Electrical Repair
- European Repair
- Foreign Repair
- General Repair (Aftermarket)
- Import Repair
- Japanese Repair
- Muffler & Exhaust Repair
- Oil Change Facility
- Radiator Repair
- Service Department
- Transmission & Clutch Repair
- Truck Repair
Languages
- English
Insurance
- Most insurance accepted
Payments
- Cash
- Check
- Debit
- Discover
- Mastercard
- Visa
Staff
Kevin Ownes
Certifications & Memberships
1 stars Erik K Featured review
When I contacted them about scheduling my transmission swap, I asked about leaving it over the weekend. I was told that if I left it for them to start on Monday morning, that it would be locked inside their bay over the weekend. While driving by on Sunday, I saw my car sitting outside in their lot, WITH THE DOORS UNLOCKED.
I returned Monday afternoon to pick the car up, and mentioned it to the employee at the front desk, who was the person I dropped the car off with. I honestly did not get any type of reply. Not an apology, not an explanation, nothing. He just handed me the paperwork and said "Sign here". I apologized to the counter guy for bringing my vehicle to their shop, which I could tell they did not want to work on, and returned home.
They will never get another dollar out of me.
Erik
K.C. Martin Transmissions replied:
It seems that we have had a bit of a miscommunication here. We always honor our word, but we may not have been completely clear on where you wanted your vehicle for the weekend. Might we add to the story that in honoring our word we DID stick to the price quote we gave and had it done even FASTER than we had quoted, so we were ON THE MONEY, and ON TIME. It's unfortunate that this particular issue had little to do with our repair or cost for repair, which both seem to be satisfactory.
We do apologize for any miscommunication, but we'd honestly appreciate it if you, or any customer who is misunderstood or dissatisfied, would give us a call to help us resolve the situation. We weren't given that opportunity in this case. But we have a long history of making our customers happy, and accommodating their needs and requests. We'd appreciate the opportunity to communicate and resolve this issue. Please, feel free to give us a call and ask for Erich (one of the owner/managers of our business).
3 stars DAVID H Verified customer
every thing was find................................
5 stars MEG P Verified customer
KC Martin has been my go-to for auto care for decades! They have always had my back and I can go to them with any car ne ... Read More
1 stars Anonymous Verified customer
Great job.
5 stars ROSEMARY Z Verified customer
I'm always pleased with the Service from K.C. Martin---since day one, several years ago.
It's not just that I trust them ... Read More
5 stars MELEA J Verified customer
I will never take my car anywhere else. They explain in detail what is wrong with my car and what they can do to correct ... Read More
5 stars ROBERT G Verified customer
The technicians and service is awesome!
5 stars MOLLY K Verified customer
As usual, you guys were top notch. My car was due for an oil change but I noticed it was running "hot". Of course, it ... Read More
5 stars Anonymous Verified customer
Great as always, easy to work with. Diagnosed and fixed my problem quickly and efficiently.
5 stars DENA J Verified customer
I love KC Martin! I drive the extra 20 miles to them because I feel supported and protected with repairs to my vehicle ... Read More
5 stars JOSHUA L Verified customer
Awesome customer service and more than anything they are very professional.
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