650 Washington St
Dedham, MA 02026

Mon: 10:00AM - 8:00PM

Tue - Thu: 9:00AM - 9:00PM

Fri: 9:00AM - 8:00PM

Sat: 8:00AM - 5:00PM

Sun: 9:00AM - 5:00PM

98.0% would refer friends and family to us

5 stars Customer since 2006

As always, Nicole not only gives me a great hair cut, she's a pleasure to be with!

1 stars Customer since 2009

I am extremely saddened to write this review. I have been a long time and faithful customer, but will no longer be coming to your salon. In addition, I can now personally speak to 3 other people who will not because of my experience. This includes two family members as well as a best friend. I am saddened because many happy memories (including that of my wedding prep) were made there. I made an appointment and was clear from the onset that I would be bringing my 4 year old daughter for her first haircut. She has been afraid of getting her hair cut despite numerous attempts and coming to "mommy's salon" was like a prize. I made it clear that she may cry and not allow the hair cut to happen, so I would feel badly blocking a stylist's time, but that if she was able to sit with me while I had mine done, she would be made at ease. When we arrived, not only did I find out that there was no mention of her in the reservation, she would not be allowed to sit outside while I got an eyebrow wax with Stephanie (who takes all of 30 seconds to do my brows and has been for years - PS Stephanie is the only saving grace during this whole ordeal). The front desk staff made "accommodations" to have my hair cut in a separate room then only to find out that the stylist was having car troubles and would not be making my appointment at all. I overhead the front desk tell another customer the same about a separate stylist immediately prior to telling me, so you can imagine that this information was kind of hard to believe. They were able to reschedule my brows for 9:15 and hair for 9:30. On my way out I overheard your front desk staff comment "oh there she goes." Your front desk staff was extremely unprofessional and tactless. This includes a young staff member with short blond hair and a member who I overheard tell another customer that her mother was from Jamaica. Upon leaving, my daughter burst out in tears when she realized we were leaving without getting her hair cut. Months of preparation for this appointment were wasted and could have been easily avoided. Upon returning, I was checked in promptly and enjoyed my visit with Stephanie. My stylist was nice and my hair cut was fine (it was a very simple straightforward trim) but upon check out (you can check that I tipped properly) I watched the hair stylist snickering with the front desk staff (again mother from Jamaica). I was horrified. I have never had this experience before. Maybe they are young and immature, but there is no place for that level of ineptitude in a place of business. I could care less that they were talking about me, but at least have the simple common sense to do it behind closed doors. I do not wish to be contacted about this review, but please know that this experience will not be kept quiet and I hopeful this makes it back to your front desk staff that were working on Saturday 7/14 and used as an experience on what not to do in front of customers and how to behave in a social situation with regards to a customer when you are at fault. You are only as good as your weakest links and there was not an ounce of goodness, grace or professionalism here.

5 stars Customer since 2007

AmaZing massage per usual.

Keldara Salon and Spa replied:

Thank you for your review, Nicole. We are so glad that you enjoyed your massage and hope to see you again soon!

5 stars Customer since 2001

Lounsy is the best massage therapist there is. Such a nice person as well.

Keldara Salon and Spa replied:

Thank you for your review, Cindy! We are so glad that you enjoyed your massage with Lounsy and hope to see you again soon!

5 stars Customer since 2004

Halley did a great job on my haircut. Exactly what I was looking for. She very sweet, personable, and professional. Would recommend her to family & friends.

Keldara Salon and Spa replied:

Thank you for your review, Beth! We are so glad that you enjoyed your service by Hayley. We hope to see you again soon!

5 stars Customer since 2015

Ana was the best.Very friendly and professional!!! I booked a pedicure and Manicure with her for next month!!!

Keldara Salon and Spa replied:

Thank you for your review, Iris. We are so glad that you enjoyed your nail services by Ana and look forward to seeing you next month!

5 stars Customer since 2011

Holly is an amazing massage therapist. My body was happy to relax.

Keldara Salon and Spa replied:

Thank you for your review, Mary. We are so glad that you enjoyed your massage by Holly!

5 stars Customer since 2005

Sammy was great

Keldara Salon and Spa replied:

Thank you for your review, Mary!

5 stars Verified customer

I got a massage from Samantha. She was great. Best massage I have had in years!!!

Keldara Salon and Spa replied:

Thank you for your review! We are so glad that you enjoyed your massage by Samantha!

5 stars Customer since 2000

Excellent service and great tips on products to use.

Keldara Salon and Spa replied:

Thank you for your review, Lisa. We are so glad that you enjoyed your experience with us!