My hair stylist Jen was wonderful and did a great job on my color, cut and style. When I first called the salon Friday morning Bianca answered the phone and sounded kind of rude. She had me on hold for a a very long time at least 7 minutes. I was at work and had to take another call. when I went back to Bianca she had already hung up. I called back a couple of hours later and Jenny answered the phone who was very professional and pleasant and made an appointment for me with Jen.