What others had to say

5 stars Customer since 2003

I am so glad to be back in town, going to Dr. Merchant is the best decision I have ever made for eye care. None of that hussle and bussle or feeling they are to busy to give you undivided attention. You get all the attention you need.

5 stars

I believe Dr Merchant is one of the best Optomertry doctor's in Tulsa. I have been his paitent for over 10 years and never had any problems with anything or anyone in his office.

I refered him to my daughter and she has a very hard time getting contact's to fix her eyesight.

He is the only Doctor in Tulsa that her ever

helped her sight so much. I have referred my boss and friends to him and they are also very please with him and his staff.

Thank you Dr. Merchant for all you do!

4 stars

I have been with Dr. Merchant since he took over the practice from my first optometrist many years ago. I have been overall pleased with is service and prices - I must be since I'm still with him. I know I have put Dr. Merchant through some trying times over the years trying to get my contacts just right so that I could see everything I need to see - computer, books, distance. I think I threw him for a loop on my most recent visit as he now has to figure out how to get my vision clear for three different distances. Ah, the joy of growing older. Thanks, Dr. Merchant for working with me on this issue. As for his pricing on contact lenses, I have shopped around with all of the online providers, and with my insurance allowance for contacts, his prices are well under what I could get them for online. His prices for eyeglasses are actually probably in-line if not better than other doctors' offices despite the advertisements you see on TV. Keep up the good work.

5 stars Customer since 2011

I was treated very nice and Ken did an excellent eye exam for me.

Keep up the good work.

Thanks,

Jerry

2 stars Customer since 2009

Dr. Merchant is nice. He asks if you have any questions. Very informative. I feel like I should've known before hand that I wasn't going to be able to see for a couple of hours. His front office person lacks customer service skills,and is not very friendly. The price of his contacts are a little over double the price of an online site. The office is clean and nice. Overall is was a positive day.

Ken Merchant, OD, PLLC replied:

Dear KC, I appreciate your review of my practice. I would like to address a few of the things that you disliked about your visit. First I would like to apologize for any rude behavior you encountered in my office. I would appreciate if you would e-mail me with more specifics and a description of the staff person involved so that I can take steps to remedy this. Secondly, the form that you signed giving you the choice of dilation does state that your vision will be blurry for approximately three hours. Maybe I need to verbally clarify that in the exam room as well. Finally, the price of the contacts that you are in, after insurance discounts and rebates, is 1.4 times higher than the internet site that you found. My price that the patient actually pays is less than one of the leading online contact lens sites when you consider rebates and discounts. In addition most insurance companies have an allowance for contacts which reduces the patient's out of pocket expense well below what they could buy them online for.In your particular case it is a better deal for you to buy online, however that doesn't apply to every contact lens available and to every patient's circumstances. Every patient has the ability to shop around for the best price they can get on contacts. Again, please e-mail me with more specifics so that I may make some improvements for a better experience for all. Thanks, Ken Merchant, O.D. kjmopt@att.net (P.S. This

is an e-mail which no staff has access to)