All this computer social interaction sort of 'goody feely' stuff almost too much! However, I'm sure ultimately it's the way to go, and will evolve (or I will evolve) to be copacetic. I did have to wait, but not so long that it bothered me, and when I got in the chair, I had immediate gratification. The work was done fast, and the doctor is really good. It only bothered me slightly that she had to run to the front desk to answer the phone once because she had allowed receiptionist to leave for 'an emergency'.