As a first-time patient, before I ever walked into the office, I had several conversations with the staff regarding appointment times and transferring X-rays. When I walked in, every staff member was friendly and smiling, making me feel welcome and valued.
The atmosphere was professional, yet wonderfully informal, right down to Dr. Fraga insisting on being called Kenny. My intake appointment was very thorough, the best I've ever experienced. I can't think of another thing anyone could have done to make me feel more comfortable.