I have been going to Ker Mor for several years. I was disappointed with this grooming because when I first dropped my dog off, I asked for them to pay special attention to cleaning the inside of her ears. The young girl that took my dog said no problem. When I picked my dog up, her ears were still dirty . I ended up going home and cleaning them myself. No one told me there would be an extra charge to clean them, or I would have paid it to get them done. I have always liked Ker Mor and so has my dog. I was disappointed with this grooming.