99.3% would refer friends and family to us

5 stars Verified customer

I enjoyed the relaxed setting of the beautiful front office. I was in to look for a new pair of frames and order glasses. I am thrilled with my experience and the excellent customer service Maribel offered. She was patient with questions. She knew how to answer each question I had. She was kind and personable. I can’t wait to get my new glasses. Unfortunately I have not met Dr. Hirano yet because I already had a prescription. Based on my experience that day I would return.

5 stars Verified customer

I always have a good experience when I go for my annual eye exam. The office staff are friendly, pleasant and efficient.

Kevin is quick but thorough and has a good assortment of frames to choose from.

5 stars Verified customer

For the first time, I felt welcomed by the front staff. Usually they are so dismissive, but the young lady who helped me find some frames was very kind and went out of her way to help me find frames that suited me. She is a keeper!

5 stars Verified customer

Dr Hirano's front office staff is respectful and helpful. They recognize you as soon as you walk in. Dr Hirano has been our optometrist for many years and is thorough and knowledgeable. My husband and I trust our eyes to his care as we are aging.

4 stars Verified customer

Ladies at the front desk while Sitting with the men should take the measurements of the glasses across the table , not sitting in front of them .

It felt horrible .

5 stars Verified customer

Always a good experience

5 stars Verified customer

Office always runs on time or ahead of schedule and the staff has never been anything but friendly and helpful in the 22 years I've been seeing Dr. Hirano.

Though I no longer live in Newbury Park, I drive an hour from West Hollywood once a year because I don't want to see anyone else!

5 stars Verified customer

Very professional and friendly atmosphere.

5 stars Verified customer

I walked in off the street with broken frames and this style frame had been discontinued and the tech there was able to put my lenses in a different frame and walked out with new frames in 10 minutes. These people are awesome.

5 stars Verified customer

The staff was friendly, knowledgeable and answered all my insurance questions. They even provided a breakdown in writing so I could refer back to my coverage options. When it came time to pick out frames the staff was helpful and patient to make sure I was satisfied and happy with my choice. It was a great experience.