98.7% would refer friends and family to us

5 stars Verified customer

From setting my appointment to picking up my car, in one word, Fantastic!

Key Auto Werks replied:

Thank you so much Scott for your kind words! We strive to provide all our customers with "Fantastic" service and are glad we can do so for you!

5 stars Verified customer

Ready when promised.

Key Auto Werks replied:

Thank you Jeff for our 5 star review! We appreciate you and will continue to provide prompt service!

5 stars Verified customer

The service is great at Key Auto Werks

Key Auto Werks replied:

Thank you so much, we truly appreciate your kind words. Its our pleasure to service your vehicle here at Key Auto Werks!

5 stars Verified customer

Great service.

Key Auto Werks replied:

Thank you so much, its our pleasure to service your vehicle.

3 stars Verified customer

I suspect the quality of repairs is satisfactory, but the service was definitely sub-par. I asked Eric (at the counter) when I dropped the car off early in the morning for suspension work to also have the mechanics perform a Texas State Inspection while my car was at the shop to avoid dropping it off a second time. He said he would check to see if the proof of auto insurance was in the console. The suspension work could not be completed that day. Later that day I stopped in (mid-day) at the shop to see if Eric had located the insurance documentation because I had not received any information from him. He was at lunch, so I called the shop and talked to Eric. He said he found the insurance documentation. The following day after lunch, Eric called to tell me of additional repairs required prior to the inspection..then at 5pm he called to say the car was ready but they could not perform the inspection because the insurance had expired two days ago! Why couldn't he tell me that earlier?? No apology, no accountability on Eric's part.I picked up the car and will take it elsewhere for the inspection. Poor communication on Eric's part.

Key Auto Werks replied:

We are very sorry for all the misunderstanding on the Inspection portion of your service. We apologize for not getting your Vehicle proof of Insurance upon your arrival which is our standard proceedure for vehicle inspections. Our miscommunication as to looking at your proof of insurance and the outdated date is truly our error. We try to offer this service as a complimentary benefit for our customers while the cars are being serviced. As we do not do Registration inspection on out of state cars; as we actually send those vehicles out. We truly apologize for any inconvenience.

5 stars Verified customer

Excellent guys and mechanical assistance!

Key Auto Werks replied:

Thank you Mr. Johnson for taking the time to give us a great review! We value you as our customer and will always strive to do our very best for you!

5 stars Verified customer

Fast, efficient, no up selling, great experience

Key Auto Werks replied:

Thank you Mr. Huang for taking the time to give us such a great review! WE appreciate you as our customer and will continue to give you efficient service to your vehicle!

5 stars Verified customer

Took 3 series in for AC checkout. Service was outstanding.

Key Auto Werks replied:

Thank you for your kind words! We appreciate it so much.

5 stars Verified customer

Excellent, professional service---completed on time!! Friendly, knowledgeable staff as well!

Key Auto Werks replied:

Thank you so much for your kind words. We appreciate you taking the time and trusting us in servicing your vehicle. Thank you.

5 stars Verified customer

My 2008 Audi A4 is both my lively hood and enjoyment. Key Auto Works has my automobile running like new! I trust Key Auto Works completely and I am very thankful to have found them!

Key Auto Werks replied:

Thank you so much Conrad for your kind words and trust in Key Auto Werks. It?s customers like you that keep us striving to do our best!