My son is 2 and this was his first time at this dental office. I arrive about 25 minutes early because I knew I would have paper work to fill out, and working in the medical field I like to be courteous of their time. No one else was in the waiting area, but the door to the back was open, and my son could see all of the fun sea life balloons. Naturally, he wanted to play with the balloons, one of the lady’s in the back said “let’s make a deal, if you’re good you can have one at the end.” He’s two, he doesn’t understand that concept yet, and instead of helping out the struggling mom who is trying to fill out paper work, you tell him he has to wait. I work in the vet industry, and even we try our best to help single parents who are at appointments with their kids. They literally offered no help the entire 30 minutes it took me to fill out three pages (only took that long because I was trying my best to wrangle a toddler). Then when we go to the back, it’s not a single room, for a toddler, it’s one big room where multiple people are getting work done. Again, he is two, he wants to see what everyone else has going on, so here I am trying to stop him from disturbing the other people there. The doctor comes in, asks me what’s going on (he was showing signs of pain on his upper right side), she tells me it’s probably just teething. Glances in his mouth, he’s bursting into tears, and she confirms it’s just teething. I told her to please check again, because this isn’t like him at all, and he’s acting really painful, especially when I try to brush that side. She told me “teething is painful” but then looks again and sees a canker sore in his mouth and identifies the issue. Very unimpressed by the staff. Maybe they do fine for older children and teenagers, but this places is not set up or accommodating to very young children. Will not be coming back.