When the 25+ years-old system in our condo unit failed, we called Kilowatt on Monday morning and received a visit from Dean the same day. He explained that the system had to be replaced and demonstrated deep experience and knowledge of what was needed. The work was done on Wednesday, only two days later, to our full satisfaction. The installation crew was courteous and highly skilled, and they cleaned up beautifully when the work was done. In addition to removing the condenser from the roof (via crane), they replaced the coil and fan unit in the condo, installed new vent covers, and created an extra vent in the living room to improve air control. Everyone we have dealt with at Kilowatt, including Dean, the installation and maintenance crews, and the office staff, has been very friendly, knowledgeable, and helpful. We can't imagine a better experience and recommend Kilowatt with enthusiasm to anyone who needs HVAC assistance.