94.7% would refer friends and family to us

5 stars Customer since 2017

When the 25+ years-old system in our condo unit failed, we called Kilowatt on Monday morning and received a visit from Dean the same day. He explained that the system had to be replaced and demonstrated deep experience and knowledge of what was needed. The work was done on Wednesday, only two days later, to our full satisfaction. The installation crew was courteous and highly skilled, and they cleaned up beautifully when the work was done. In addition to removing the condenser from the roof (via crane), they replaced the coil and fan unit in the condo, installed new vent covers, and created an extra vent in the living room to improve air control. Everyone we have dealt with at Kilowatt, including Dean, the installation and maintenance crews, and the office staff, has been very friendly, knowledgeable, and helpful. We can't imagine a better experience and recommend Kilowatt with enthusiasm to anyone who needs HVAC assistance.

5 stars Customer since 2017

Fast and friendly response. Looks like they isolated the problem. Not something they could fix but pointed me in the right direction. Thanks

2 stars Customer since 2017

I called to set-up an estimate review and I never received a follow-up from the office. I had to call two additional times AND I sent over a copy of my site survey from the utility provider and the office still failed to follow-up and schedule the appointment. Very poor execution. This office was referred to me by our home inspector and unfortunately because of Kilowatt HVAC's poor handling on my request they lost out on the job and any future jobs we may need.

5 stars Verified customer

Very smart, thorough technician.

5 stars Verified customer

Dean and his assistant were wonderful -- prompt, professional, thorough, and honest about what will be needed to fix the HVAC concern. Thank you!

5 stars Customer since 2015

On time, fast, knowledgeable.

5 stars Customer since 2017

Mario was very knowledgeable. He explained the system clearly. He has excellent manners, listened to me and answered my questions. Mario went above and beyond the call of duty. I was also impressed with the timeliness of the arrival--well before the cutoff time for the "window" of arrival. Also the lady who answered the phone when I called was very responsive and totally on top of it all. I was able to get someone to come out the same day. I will call Kilowatt again with any issues with my air conditioning and heating. They really want to get the job done to the satisfaction of the customer. Thank you!

5 stars Customer since 2017

Always excellent!

5 stars Customer since 2017

Dean, my friend Marti told me what an excellent, professional and caring company you have, and she was so right! From the moment I called your number and had my first conversation with Jessica, as she answered all my questions and arranged my appointment, I felt I was in very knowledgeable and kind hands. And now after our first maintenance visit from Kilowatt, I continue to be extremely impressed. Our technician Franky was professional (never forgetting to put on his booties when he came back into the house) and truly talented and magnificent at his job, and he also explained to us what he was doing every step of the way. In our 21 years of having various (very reputable) companies come to service our system, we never, ever had someone do what Franky did -- he thoroughly addressed and solved our AC issues that no one had been able to solve before! He was absolutely extraordinary! Dean, I look forward to meeting you when we have your company install our new AC system next year, but meanwhile I just want you to know that I'm very, very grateful to be one of your customers, and I'm hoping to continue to be one for the rest of my life!

5 stars Customer since 2017

We had our first maintenance visit today with Kilowatt, and words cannot describe how impressed and grateful we are! Our Kilowatt technician, Franky, was thoughtful (always putting booties on every single time he came in the house) and brilliantly skillful and talented -- thoroughly addressing and correcting the problems we were having, cleaning our system and kindly and patiently explaining what he was doing every step of the way! In our 21 years of owning this house (and having various very reputable companies service our central air system), we have never, ever had our AC issues solved until today and never had anyone do the kind of work that Franky did. Dean, my friend Marti who recommended you had told me what an excellent, professional and caring company you have, and Franky was a stellar example of that! Thank you for the extraordinary service we got today. We look forward to being customers of yours for the rest of our lives!