The front desk staff always greet you with a smile. In fact you can "hear" that smile over the phone! My wait time was short. The assistant was friendly and explained each step of the process. I met the new dentist. He too was nice and went right about the business at hand. While a trip to the dentist, even though it's just a routine visit, isn't son my list of favorite things to do, Kimball & Beecher staff have always done their best to make my visits over the years very positive and pleasant. They're a terrific team!