96.9% would refer friends and family to us

2 stars Customer since 2015

The technician arrived as scheduled and replaced the filter. His portion of the job was done well and as far as it went.However, he was completely unaware the I had purchase a maintenance contract and there should have been a complete system check and cleaning. He was going to notify the office of the issue and have someone get back to me. At this point noone has gotten back to me.

This is not the first time I have had this type issue. During the sales phase I was promised the first year full maintenance would be free and that I would receive a cover for the outside air conditioning unit. The office was never made aware of those promises and I had to force the issue.

During the initial installation I was promised there would be a complete a complete clean-up of the work site but I spent the next couple weeks finding and picking up screws, cut pieces of ducting, wire and wire sleeving.

I am happy with the system performance as installed but the issues listed above prevent me from recommending this company

Kings Heating and Air Conditioning replied:

Dave,

You had a preventive maintenance plan that started 05/31/2016 and ends in 05/31/2017. Your preventive maintenance plan comes with 1 furnace cleaning, cleaning of the indoor and outdoor coil, blower motor cleaning and 3 filter changes. Which is why the technician came out to do the filter change the last time he was out. If you check what your plan includes you can see it only comes with 3 visits in that one year from the start date. We performed your cleanings when you first signed up for the preventive maintenance plan. We are sorry that was not communicated clearly with you and we apologize you found screws on the floor. If we had been made aware of these issues right away we would've responded immediately to take care of the materials found.

5 stars Customer since 2017

Install was smooth, products are wonderful. I would highly recommend King's to anyone!

5 stars Customer since 2009

helpful, informative, straightforward. Showed up on time, communicated well with me and solved the problem.

5 stars Customer since 2017

Very professional willing to work around our schedule. Answered all our questions.

5 stars Customer since 2015

everyone is so professional

5 stars Verified customer

Their customer service is excellent. We've had major work done - ducting for an addition, a furnace replacement, an air conditioner installation. They were patient and professional in all phases. The communication with the customer from the front office is great (which I can't say for all contractors) and their installation crew are attentive and worked with me to solve my concerns about things like duct and pipe placement. I even got an in-person tutorial on the new thermostat from the service manager, rather than being handed the manual with a breezy "good luck."

5 stars Customer since 2017

All of the Kings Heating representatives that were involved in the diagnosis, sale, and installation of our new furnace were extremely professional and knowledgeable. We are very happy with the high level of service and value we received.

5 stars Verified customer

Johnny did an awesome job troubleshooting my fan problem. I will definitely use Kings in the future.

5 stars Verified customer

KINGS HEATING ARE THE MOST AMAZING PEOPLE ON THE PLANET! They are helpful and seem to have superpowers when it comes to heating systems. Don't go anywhere else. The KINGS HEATING FAMILY will treat you like your part of their family.

5 stars Customer since 2011

Always very responsive to their customers needs.

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