During my initial phone contact with Heidi, my front desk consultation with Tim, and my troubleshooting discussion with Luis, I developed a sense of confidence that I was dealing with courteous, knowledgeable, principled professionals. I was concerned that my intermittent suspension issue might be hard to pinpoint, but the problem was promptly corrected. My car now drives and performs as it should. There were no surprises; Kinney's did everything they said they would, when they said they would. They'll be my first choice the next time my cars need service.