I would not recommend Kissel Village Eye Care to anyone. The receptionists are unfriendly and my insurance company had many issues with Kissel Village Eye Care due to missed deadlines in paperwork being filed by the Optometrist's Office. My contacts arrived two weeks after promised to arrive and upon having my eyes re-checked at another Optometrist, I found out that my prescription was not evaluated correctly at Kissel Village Eye Care. Save yourself time and frustration by going elsewhere.
I am very sorry you were not happy with our office. I pride myself in customer service and have hired some new staff to help alleviate the issues you have brought to my attention. We actually have no issues with any insurance companies and all our contact lens orders are received in 1-2 business days except for back orders and weather which are out of our control. Hopefully with the changes we have made you will give us another chance.