My first experience at Kittle's was good. They were friendly, had available transport back home while they worked on my car, and gave my car a complete inspection. They identified and prioritized several things that needed attention. I was able to have my car back the same day and plan to address other needs a little later. I didn't know exactly how they proceeded, and would have liked a call earlier with the status of my vehicle, but i was pleased they gave me a printed report identifying every aspect - good and bad - and which could wait until later. They even inspected my spare tire and made sure it was properly inflated! Now I have confidence for a road trip this weekend!