Easy to schedule, great communication before the service, during the service and at pick up. Good communication after the service. It's personal and friendly.
I can judge the attitude and courtesy of the people. I can't really judge their technical quality, except to say, my old truck now runs as it's supposed to.
I've being going to Kittles for about eight years. They have never, ever let me down. Reliable, Responsive, and great Communication.