I have always used K Kelly for my few HVAC needs in our home because they were the contractor that installed the systems in our house.
Recently, we had K Kelly out to take a look at our A/C unit because it was not seeming to cool like it should.
The tech came out promptly and asked his basic starting questions of what could be wrong. He first asked me if the breaker was on to the A/C unit. I went down and checked, and sure enough the breaker was switched off.
I turned the breaker on and the A/C unit started cooling like it always has.
The tech then says..."I'm going to still have to bill you $65 for my trip out here."
He was here for 5 minutes, didn't actually fix anything. And I was the one to actually turn the breaker on.
I think it took more time to write out the bill vs actually look at my issue.
I paid the $65 because I pay my bills, but that will be the last time I call KKelly for any of my HVAC needs.
I understand $30-$35 for a show up fee, but $65 is ridiculous.
Time to find a more reasonable company.
De Pere, WI