The atmosphere in the waiting area is always enjoyable. The space is welcoming and so are the staff that greet you. I've had two massages here and both were well done and professional. The therapist ensures you are comfortable and work to meet your individual needs. My only constructive criticism would involve the paper work. In the past, I've had a more extensive write-up with a body image to point out problem areas and indicate any sensitive areas, surgeries, etc. I feel it may be helpful for the massage therapist to get an understanding. While I don't mind explaining, others may not be as comfortable discussing verbally.