My appointment was rocky at first. I called 30 minutes before my appointment to explain that I would 10-15 minutes late. Instead of the person saying ok drive safely, she told me information that I did not want to hear, such as your appointment may be rescheduled, etc. So I raced from Baldwin Park, where I work as a HS teacher, in order to make my appointment which is very difficult for me to do. I had to take off from work in order to make my appointment. However, when I made it, there was no greeting or reassurance that I will be seen. Luckily, my name was called and I was taken to the back. Then I was told the doctor was a little behind. I felt they knew the doctor was running behind, but still pressured me with the thought of rescheduling. So finally the doctor arrived and it wasn't my normal doctor. I wasn't informed that the dentist I usually see was no longer working for the company. In all, the dentist I had did a good job and I liked him. In conclusion, yesterday's experience made my blood pressure rise and there was no sense of good customer service until the end of my visit with the doctor.