98.4% would refer friends and family to us

4 stars Customer since 2004

My visit was easy and informative, as usual. However, afterward I received several "patient portal" emails about signing up for Koettings email info. Signing up suggests a "token" or other info provided by Koetting and none of that was given. The entire episode was very confusing and somewhat irritating. I believe they need to discuss this email "patient portal" business with us when we are in the office so we are prepared for the email notices and how they will figure into our care and informational exchanges with Koetting.

5 stars Customer since 2006

Lovely office and very good, responsive, professional staff. My husband, son and I have been going there for 10 years and are very pleased with the quality of the glasses we buy and the service we receive.

5 stars Customer since 2018

Everything was great. From the front desk to picking out my daughter’s first pair of glasses, our experience was wonderful!

3 stars Verified customer

I came in to check glasses I had purchased from somewhere else but my Rx was from Koetting. I was having a hard time adjusting to the glasses and through the Rx might be wrong. The woman who I spoke with on the phone was rude about me wanting to check my Rx, blaming the problem on the company I bought the glasses from. When I came in she was hesitant to believe my Rx was actually wrong and checked the glasses twice. I had my eyes checked and in fact the Rx was wrong. The Dr. was very apologetic about the situation.. I appreciate how he and his assistant who checked my eyes handled the situation but the woman who checked the glasses was rude and accusing. If not for the Dr, I would not be coming back.

5 stars Customer since 2011

The staff is always very kind and helpful

5 stars Customer since 2013

Excellent personal service related to my situation.

4 stars Verified customer

Very good customer service....Except when picking up my glasses. I was not offered any fitting or adjustment...just handed my glasses. I got them adjusted at another provider and then they fit ! Otherwise I have been very impressed with the opticians. Barb also is great.

3 stars Customer since 2017

I love Dr Castellano and the staff! However, for the second time, my contact order was delayed due to a clerical error.

Otherwise, I love the practice.

5 stars Customer since 2009

Always very helpful choosing the right frames for my face. Patient, kind, and knowledgeable.

5 stars Customer since 1999

The technician who performed the tests was friendly and helpful. The doctor listened carefully to me and provided me with an assessment, choices going forward. He answered all my questions. The young man shadowing him was very polite and friendly.