92.3% would refer friends and family to us

2 stars Customer since 2016

I felt very well received by the receptionists and the optical assistant helping me check my eyes through the different eye tests. They were very warm, professional, and personable. They were phenomenal. Seriously. My complaint is once again with the doctor. I won't say who to save face. I honestly don't like leaving bad reviews because I believe people are entitled to having days when they're just not on point but this is my second consecutive visit with the same experience hence why I'll go ahead and explain why I'm leaving 1 star. My actual eye examination was about 10 minutes long at most but in the short time the doctor helped with my prescription I couldn't help but notice the same exact thing my second time around about this particular Optometrist. She is very professional, very nice at face value, but cannot overlook the fact that I did not feel as though my eye health was genuinely at interest. When finished with reviewing prescriptions I was never once asked whether or not I felt comfortable with the end result of the lens on the phoropter. The nature of conversation during my check up felt very routine and detached although I only check my eyes once every 18 months which with the intense prescription I have for my age didn't lead me to believe any more that I was anything more than just another transaction. Nothing involving the results of the 'optomap' was discussed or at the very least I wasn't educated on what I could do to prevent further deterioration of my vision. Furthermore, as I left the Dr. escorted me straight to an optician who would "take it from here". Obviously, ready to sell me on the LensCrafters brand once again. Yet, never once did they assume that I was just there to get my yearly check up and not to spend another +400 on expensive frames and lens. When I had mentioned I already had found a lens provider they attempted to persuade me to stay with LensCrafters (aka Luxottica). As someone who has worked in sales and in retail I can honestly say I understand how that works but this isn't a sales transaction. I didn't feel like health was a priority. To wrap this up, I felt I received conveyor belt treatment from the receptionist room on. It made me really wonder if the question in mind was based on genuine desire to improve a patients eye health or motivations to wear a white coat. I'm sure everyone is great but personally, after this again, I most likely won't return next year.

1 stars Customer since 2016

Let me clarify by saying I meant to press the 'Poor' button before this page but since this website is set up to prevent customers from doing so I'll go ahead with the only real option provided. As for my experience, I felt very well received by the receptionists and the optical assistant helping me check my eyes through the different eye tests. They were very warm, professional, and personable. They were phenomenal. Seriously. My complaint is once again with the doctor. I won't say who to save face. I honestly don't like leaving bad reviews because I believe people are entitled to having days when they're just not on point but this is my second consecutive visit with the same experience hence why I'll go ahead and explain why I'm leaving 1 star. My actual eye examination was about 10 minutes long at most but in the short time the doctor helped with my prescription I couldn't help but notice the same exact thing my second time around about this particular Optometrist. She is very professional, very nice at face value, but cannot overlook the fact that I did not feel as though my eye health was genuinely at interest. When finished with reviewing prescriptions I was never once asked whether or not I felt comfortable with the end result of the lens on the phoropter. The nature of conversation during my check up felt very routine and detached although I only check my eyes once every 18 months which with the intense prescription I have for my age didn't lead me to believe any more that I was anything more than just another transaction. Nothing involving the results of the 'optomap' was discussed or at the very least I wasn't educated on what I could do to prevent further deterioration of my vision. Furthermore, as I left the Dr. escorted me straight to an optician who would "take it from here". Obviously, ready to sell me on the LensCrafters brand once again. Yet, never once did they assume that I was just there to get my yearly check up and not to spend another +400 on expensive frames and lens. When I had mentioned I already had found a lens provider they attempted to persuade me to stay with LensCrafters (aka Luxottica). As someone who has worked in sales and in retail I can honestly say I understand how that works but this isn't a sales transaction. I didn't feel like health was a priority. To wrap this up, I felt I received conveyor belt treatment from the receptionist room on. It made me really wonder if the question in mind was based on genuine desire to improve a patients eye health or motivations to wear a white coat. I'm sure everyone is great but personally, after this again, I most likely won't return next year.

5 stars Customer since 2015

Always fast easy and great service and examination.

5 stars Verified customer

Faster service.

5 stars Verified customer

Great experience at this location.

3 stars Verified customer

Exam was fast and efficient. Felt a little like paying for a sales pitch to buy glasses. Friendly, knowledgeable staff.

5 stars Customer since 2016

Good experience

5 stars Customer since 2015

Dr. Chen is always friendly and nice and explains everything thoroughly.

5 stars Verified customer

Excellent service

5 stars Verified customer

Excellent and friendly, professional service

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