87.3% would refer friends and family to us

5 stars Verified customer

I would rate my experience very, very highly. Dr. Mai, and his assitant, Kendall, were most tolerant, helpful and coperative.

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hi Bruce,

Thank you for the review! Our staff appreciates your positive feedback and can't wait to see you again!

Thank you,

Sabrina

1 stars Verified customer

Everything about my experience with both the doctor and the LensCrafters staff felt high pressure. It seriously reminded me of being at a car dealership. This is not something you want to feel when you go to the doctor. Please stop trying to sell me stuff or add on services, especially when I have already said what I want. Respect patients decisions.

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hi Amie,

We are sorry to hear about your experience in our office. Thank you for your feedback.

Thank you,

Cindy

2 stars Verified customer

Dr is super shy. Kept saying my daughter's name wrong even after being told how to say her name. Overall the 3 hours of being here for 2 kids and only one needing glasses. Never again

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hello,

We apologize about your experience in office. Please call our Meadows Mall location to provide further details.

Thank you,

Cindy

5 stars Verified customer

I was seen in a timely manner, and everyone I dealt with was extremely kind and professional, taking great care to walk me through everything since it was my first time there!

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hi,

Thank you for the review! Our staff appreciates your positive feedback and can't wait to see you again!

Thank you,

Sabrina

2 stars Verified customer

I was left waiting in the exam room for more than twenty minutes, after being told the doctor would be with me in a few minutes. I was displeased. Happily, this is not representative of my experience with K & G. I most certainly hope it will not become representative.

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hi,

Thank you for the review, we apologize for your wait in office and hope to see you again!

Thank you,

Sabrina

5 stars Verified customer

great customer service, efficient staff, advance technology & good facility, and wide choices of frames. Though, i find lens quotes quite expensive & complicated, other than that its all thumps up.

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hi Elle,

Thank you for the review! Our staff appreciates your positive feedback and can't wait to see you again!

Thank you,

Sabrina

5 stars Verified customer

very friendly and informative staff and doctor!

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hi Darren,

Thank you for the review! Our staff appreciates your positive feedback and can't wait to see you again!

Thank you,

Sabrina

3 stars Verified customer

Some of the staff not courteous or professional.

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hi,

We apologize for your experience in office. Please call our location with more details.

Thank you,

Sabrina

5 stars Verified customer

Very nice staff and doctor was thorough with explaining any issues I had.

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hi,

Thank you for the review! Our staff appreciates your positive feedback and can't wait to see you again!

Thank you,

Sabrina

3 stars Customer since 2015

Average, nothing special. This is the second time that I have left the office without my trial contact lens.

Kopolow & Girisgen Doctors of Optometry - Meadows Mall replied:

Hi Ophelia,

We apologize about the inconvenience with your contact lens trial.

Thanks,

Cindy