I had not had my eyes checked in years because my last experience at a different Pearle Vision was so disorganized & unfriendly....Thank you N. Rainbow Promenade location for raising the bar!!!
I was truly blown away by how courteous, friendly, fast & efficient my experience was this week. I came in as a walk-in & ,based on experience, came expecting sighs & attitudes. Not so! Liz & Yaw greeted me with such warmness & courtesy; even when explaining that I may have a wait they were still pleasant & accomodating.
After the exam, I observed that the entire staff overall was friendly & professional. I advise people to complete paperwork online before coming in to help expedite services. Dr. Durant is wonderful! He's young, skilled & efficient. He explained things in a way I could understand & took time to explain diagnosis, give treatment suggestions & more! I didn't feel like I was being "sales pitched.
My rating is not a 5 because the parking, limited comfortable seating, especially for those who may be disabled. The entry to the facility may be difficult if you are limited physically. Lastly, the office did not have cases, wipes or spray to help you take care of your glasses. We all know that even with insurance they can be expensive if damaged.