99.4% would refer friends and family to us

5 stars Verified customer

Professional and friendly service. Thoroughly examined car and found issues that were all Repaired for a fair price. Car was washed and delivered on time.

Highly recommend

5 stars Customer since 2011

Great service!

KPS Princeton Garage replied:

Cliff, Thank you for choosing to do business with us. We appreciate it!

5 stars Customer since 2010

I had the interior of my car detailed and, as usual, Marcus did a wonderful job, going above and beyond what I expected. The car looks and smells brand new, as shiny inside as the day I bought it (years ago).

KPS Princeton Garage replied:

Judith: Thank you for the kind review. We are glad to meet your expectations.

Bob

5 stars Customer since 2003

I have been a customer of Bob’s for over 20 years. I leased a new Car shortly before I moved out of the area. Yesterday I drove 1 1/2 hours to have it serviced by KPS.To me that speaks volumes about the business Bob runs. At this time, I did not feel comfortable bringing it to another place near my home. When you have dealt with someone who is honest and stands behind their work it’s hard to make a transition.

I must add Mark is always helpful when you call for an appointment and makes accommodations whenever he can.

Thank you Bob & team for many years of outstanding work and service!

KPS Princeton Garage replied:

Deb Thank you for the awesome review. I can not than you enough for driving up to see us...I was so happy to see you and catch up!

Enjoy the beach this summer!

5 stars Verified customer

They do great work, best wheel balancing in the area.

KPS Princeton Garage replied:

We are happy it all worked out.

Thank you for choosing us for your auto needs

Bob

5 stars Verified customer

Always fantastic service

1 stars Customer since 2014

Excellent. They did what was needed, on-time, efficiently and pleasantly ...and the cost was very reasonable.

KPS Princeton Garage replied:

Hi Richard:

Thank you for the kind words. We truly appreciate you choosing us for your auto needs. I was initially alarmed....with a one star review. But after reading I realize it was an error.....five star review. Thank you again!

5 stars Customer since 2014

Mark does a great job as usual.

5 stars Verified customer

I decided to bring my Sonata in for a "scheduled maintenance" at KPS rather than my dealership not only for price benefits but anticipating a little more assurance that work that needed to be done is done correctly. So far I am very happy especially with their warranty of 18 months. Good experience, will continue to use KPS.

3 stars Verified customer

You need much clearer layout and format for your invoices, so your customers can quickly see all the itemized details of the service you completed. Also, your charges for very minor items like changing a light bulb for the license place light seem exorbitant. That's a 3 minute job for which I was charged close to $30!! Also your use of coupons is not always accurate, as I was given a "make me feel good" coupon that was in fact expired. Otherwise you are extremely efficient, friendly, and convenient. I still hope to be a good customer.

KPS Princeton Garage replied:

Hi

So sorry our invoice's are hard to understand. Parts are on one side, labor on the other. Please feel free to contact me directly. We are extremely concerned when a client is less then 100% satisfied with our service. We hope to resolve this ASAP!

Thank you for the feedback, although a phone call or email would of allowed me to resolve this much faster

Best,

Bob

Bob