3247 East State Rd 32
Westfield, IN 46074

Mon: 10:00AM - 7:00PM

Tue - Wed: 8:00AM - 5:00PM

Thu: 10:00AM - 7:00PM

Fri: 9:00AM - 1:00PM

Sat - Sun: Closed

96.5% would refer friends and family to us

1 stars Customer since 2017

I will begin by saying that I enjoy going to the dentist and am very diligent when it comes to my oral health. I have consistently seen a dentist every six months for the last seven years and at my last dental appointment in April 2017, I had no cavities. I made my appointment at Krause Dental over the phone requesting my biennial oral cleaning. I wanted to change from my previous dental provider because the office is far from my home and office. When I arrived at Krause Dental I was told that I was only scheduled for an “initial exam” and not my normal six month appointment. As I work and have a busy schedule, I requested to have my teeth cleaned while I was there and the hygienist was able to accommodate. I will also add that I arrived at my appointment which was at 4 p.m. and did not leave the office until after 5:30 p.m. While I do not want to rush, I think that an hour and half for a routine exam is rather excessive. During the exam, I had a panoramic x-ray and bite wing x-rays taken. I requested that my pano be sent to my orthodontist so that she could use it to aid in my treatment. As of this date, it has not been sent. During my exam and cleaning the dental tech, hygienist and dentist all expressed different opinions/concerns about my current orthodontic treatment. I have the utmost respect and confidence in my orthodontist and don’t feel that anyone other than my orthodontist has any need to opine on the status or outlook of my treatment.

When my teeth were examined by the dentist, I was informed that I had four cavities that needed addressed and several other “suspicious” teeth that were going to be put “on watch.” I find it very odd that in the six months since my last treatment I acquired four cavities. In addition to the exam by the dentist, I was given a fluoride treatment which I was told to swallow. I understand that fluoride is used to fight cavities, but I would prefer to use it only as needed and never ingest it. Further, I was strongly encouraged to stop using regular toothpaste and to purchase a special prescription toothpaste for regular use. I have never received any information from any other dental provider regarding the need for special fluoride toothpaste.

Because I was very troubled by all of the negative information I received, I spoke to my orthodontist about the recommended treatment plan and will be getting a second opinion from another dentist. It seems to me that at Krause Dental the approach is to scare patients into thinking that their teeth are in serious danger rather than providing sound medical advice. Needless to say, I will be looking elsewhere for a permanent dental provider.

5 stars Customer since 2014

Always the best treatment! Friendly, gentle, very accommodating!

5 stars Customer since 2017

Best Dental experience EVER!!

5 stars Customer since 2017

Landon loved it there. He got to play and got to relax whole mommy got a cleaning.

5 stars Customer since 2016

Great service every time

4 stars Verified customer

The entire staff was welcoming and friendly!

5 stars Customer since 2017

Very impressed! Jordan, Lauren, and Dr. Krause were very professional, friendly, and informative. They were helpful in answering my questions and letting me know exactly what to expect. They contacted my insurance ahead of time and had a breakdown of cost that was easy to read. The office was clean and welcoming. The wait was very short. I like that they offered coffee too :). Over all very happy with my experience.

5 stars Customer since 2017

Excellent place to go. Was very pleased with my teeth cleaning. Staff is excellent.

5 stars Customer since 2014

Would go nowhere else!

5 stars Customer since 2017

The experience was great

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