96.2% would refer friends and family to us

1 stars

Went here today to get my car inspected because I received a coupon from them in the mail for $10 off a state inspection. So, even though it was a little further and kind of out of my way, I thought I'd give them a try. Inspection's done, I go to pay and give them the coupon & they say they won't accept it because I didn't give it to them before the inspection! The coupon does not say anything about presenting ahead of time, but the man said that once they put the total in the computer, they can't change it. Now at this point they could have done anything to remedy the situation- let me pay the total then give me a refund, offer a coupon for an oil change, anything. But they chose to do nothing. I heard the guy tell someone they're using those coupons as a way to get people in- I bet! As a way to get people in to rip them off! Looking now I see bad reviews on other websites- wish I had read those first! Nice way to treat customers a week before Christmas. Will not be going back there and recommending others stay away as well.

3 stars Verified customer

Those guys seem to do ok, but they weren't thorough on checking out the car to ensure the problem was totally fixed. While the car started once the day after, the following day it didn't start (the original symptom). They didn't check the ignition system or the plugs, but simply cleared the error code in the diagnostics.

While I give them kudos on getting the car back to me quickly, I do fault them for failing to check more thoroughly into the issue.

I had to take the car to another place while I was out since it died on me during a trip. Thank God I wasn't too far from home!

1 stars Verified customer

this service took way tooooooo long! Parts not on hand for work requested.

2 stars Verified customer

I carried my 2001 Toyota Tacoma truck in for a popping noise every time I turned to the left and pressed the gas. I was told the steering rack was bad and that was my problem. I authorized the repair for $967. That did not fix the popping. They told me it had bad wheel bearings. I paid $535. That still did not fix the popping. They told me it had bad body bushings. I paid $100. They told me to come pick up the truck that it was ready. I left their shop and within two turns it was popping just as bad as ever. I'm sure it is not an easy fix but I have spent $1600 on repairs and I still have the same problem prior to bringing it in. I don't feel very good about the whole situation!

5 stars Verified customer

Service great as always!! Work done in a timely matter and car sounds and feels much better.

4 stars Verified customer

A great job as usual. Less than an hour of wait time.

2 stars Verified customer

Normally I am pretty happy with the service from KW. I love the guys; they are great. However, I do not understand why when an appt is made days ahead of time the parts aren't there. When I ordered tires weeks ahead of time, they weren't there either.

4 stars Verified customer

Sorry,What title are you asking????? We are retired and doing a lot of volunteering.

We love the way your treat your Keep up the good work, for you and your team are honest and fair. Best Wishes.

5 stars Verified customer

Finally found a local mechanic that I can trust. Shop efficient and staff very friendly.

3 stars Verified customer

Truck was brought in for A/C check up & estimate for repairs..Estimate declined..I decided not to pour money into a new system on a 20 yr old truck..