As always, all members of the health care team were friendly, supportive and knowledgeable. Care was well explained, and I was given updates throughout what became a long vet visit.
Although my pet's needs involved more time than my appointment would have been for, I was never given the impression that I was in the way, or too much work.
Even in a potentially difficult situation, the staff combined professionalism with kindness. Even staff not directly involved with me were friendly and caring.