I had really high hopes for this place based on reviews I read and the impression I got walking in. The décor was awesome. The services I received, however, were unsatisfactory. I scheduled a classic pedicure at 3:45 followed by a classic manicure at 4:15 p.m. with the same technician. Instead, I received a manicure from a technician while I was sitting in the chair getting a mediocre pedicure from the technician I made the appointment with. I have certainly never experienced this and have never felt so rushed during a manicure and pedicure appointment! The pedicure did not start out with soaking my feet. She immediately started working on them. There was minimal scrubbing of my callouses and my cuticles were not trimmed. Unfortunately, my husband paid for the services while I was waiting for my nails to dry or I would have complained when my services were performed on Saturday night. It was also the end of the night and the technicians made it very obvious that they wanted to leave. Although I would not return or recommend this location, I really loved the ambience and will try the one in Queen Village when I am in that area.
Thank you so much for your feedback. Your technician was ready to start your service when you arrived at your scheduled time and when it took almost 30 minutes to choose your polish with the help of your nail tech, the front desk coordinator asked if it would be ok to do both of your services simultaneously. We reserve appointments so that we are able to spend enough time with each client as intended, but when clients run late we do have to make adjustments to stay on schedule. Our team follows strict cleaning protocols and procedures after each client and we never intend on making clients feel uncomfortable or "rushed" while adhering to the strictest sanitation standards and ensuring our clients safety. I can assure you that if you visit at any time of day at any of our locations, that is our practice and our clients actually compliment us on that because they feel safe and worry-free. We never meant to make you feel uncomfortable in any way.