My husband had a muffler installed at another mechanic shop on his truck and it was so loud that it caused an oscillating sound in the cab that literally caused headaches. He went to Lake City Muffler & Transmission and explained the problem and that the noise got even worse when we towed our 5th wheel. They installed a new muffler assuring him that it would be much more quiet. We went on our annual 10 day camping trip and even on the very first day, we noticed the oscillating noise was back just as loud as ever. My husband contacted Lake City Muffler when we got home and told them the issue. He was disappointed when Rick, the service manager told him that we'd have to pay full price of $280 (we originally paid $197) to rectify the situation, as if we hadn't already paid to fix the problem thr first time. He then spoke to the owner, Ben, who offered to discount the price of them replacing the muffler AGAIN to $125.
As a consumer who believes in and has read all the high standards of both service and warranties that Lake City Muffler claims to provide to all their customers, I'm wondering where is the warranty on our service? Why are we being made to pay not only for the labor of a second repair but also the parts...the part that they, in their professional opinion should have solved our problem on the first repair?