16455 Boones Ferry Rd.
STE A
Lake Oswego, OR 97035

Mon: 7:00AM - 5:00PM

Tue - Wed: 7:00AM - 4:00PM

Thu - Fri: 9:00AM - 12:00PM

Sat - Sun: Closed

100.0% would refer friends and family to us

1 stars Customer since 1998

Extremely good initial service, but then the wheels fell off. Encouraged me to join "Loyalty Program" and even offered to make retroactive (to cover initial visit). After wisdom tooth extraction, I complained about lack of 'follow-up' (care instructions/evaluation exam). Also, I had to request a treatment plan, a billing statement, and I didn't even receive the free cleaning offered through the Loyalty Program. Apparently, they were offended by my self-advocacy, because when I called to accept THEIR OFFER to discontinue the Loyalty Program (and refund second monthly 'auto-payment'), they acted as if I had bilked them out of payment for services rendered. As soon as I questioned anything about their service, they began suggesting that maybe 'we weren't a good fit'. Dr. Branen was very pleasant, and seemed to do good work (although an adjacent crown was broken during extraction). He even called after the procedure to inform me that he was going on vacation, but could be contacted in case of emergency. However, I was never called back in for a 'follow-up' exam. So, I had no idea how well I might be healing. I am retired, on a fixed income, and can't afford dental insurance. So, I have to plan what little dental work I can have done. This doesn't seem to sit well with Lake Grove Dental. My requests for information, and attempts to get the best value for my money, seem to be objectionable them. What I hoped was going to be a 'good fit', turned sour in a hurry. Finally, I should mention that, although the staff of Lake Grove Dental are very genial (at least at first), nobody seems to know what the others are doing. I got absolutely no sense of teamwork from any of the staff that I encountered. When I found the one person who could answer any of my questions, that person misconstrued my motives and became adversarial, blaming me for taking advantage of their own programs and offers. Certainly a lack of understanding on many levels. "What we have here...is a failure to communicate".

4 stars Customer since 2014

I appreciate the professional and competent personnel staff. Dr. Branen was efficient and very competent, yet personable and took time to answer questions.

5 stars Customer since 2009

You guys are great and I drive from NE Portland to be treated with kindness and respect

5 stars Customer since 1994

very "relaxing" visit, no pain. They were quick and efficient.

5 stars Customer since 1997

Great dentist and team of people. Always a good experience.

5 stars Verified customer

Removed old crown and took care of the problem with my tooth and put on a new crown. The tooth is fine and I am very happy! The work was done in a very timely manner he and his team did a great job.

Thank you.

5 stars Customer since 1994

Comfortable and successful.

5 stars Customer since 2005

The best dental office ever!

5 stars Customer since 2012

kind ,courteous,gentle dentist.

5 stars Verified customer

They seemed to do everything possible to make this an painless comfortable procedure. The staff is all very friendly. I would definitely recommend Dr Branen and his staff.

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