I called this business last week and gave them a credit card number for the balance on my account. Now, I receive another bill with a $7.59 Finance Charge and a $9.00 Administrative Fee that they added on January 31st. When I paid my balance last week, this charge did not appear on my bill. This is the only business I know that would charge $16.59 while they are waiting for my dental insurance company to pay. Ameritas paid them on January 14th and on February 19th. At the time of my service, I paid them $455.55. My present billing statement says, "Payment to our office is neither contingent nor dependent on your insurance carrier." I have no problem paying what I owed. I paid $488.50, and my insurance paid $422.50. I believe it is unfair to pay a Finance Charge and Administrative Fee while they waited for my insurance company to pay their part. They also had no problem charging me for X-rays that we not needed within 6 months of my last x-rays. I paid that bill, but was upset that they took x-rays after only 6 months. I really do not know how they stay in business.
Thank you for the feedback. Our goal is for every pateint to have a positive experience at out dental office. We strive to provide the best patient care and customer service. Our practice policy paperwork, signed by each patient, explains ALL billing policies. If there is an outstanding balance over 30 days old, each account will be charged an administrative and finance fee. We review each account for accuracy once payment has been made; we will be happy to do this for you! Please email me at [email protected] to discuss your specific account.