94.3% would refer friends and family to us

4 stars Customer since 2018

Was pleased with the promptness of our appointment. Felt very comfortable with Dr. Buback who answered my questions. The staff was upbeat and Callie loved the "tech" who was in with her appointment. I wish I could remember her name. Callie is terrified of appointments at the vet and trembles from the minute we walk into a facility until we leave. She calmed down quickly. To this point my overall feedback will be a 9 pending the outcome. Thank you.

5 stars Customer since 2018

We had to take our Mazzy for an oncology consult. Not something any pet owner ever wants to find themselves having to do. This facility was amazing and the staff was fantastic! The oncologist was extremely thorough in her explanation of every aspect of what Mazzy had and what her recommendations were and why. Great experience for a not so great situation.

5 stars Customer since 2018

We were given a ton of information regarding our pet’s cancer, along with various treatment options. The time spent with us answering our questions, was fantastic. Your staff, from the front desk to the vet, are exceptional.

5 stars Verified customer

Dr. Raiman is very knowledgeable, very helpful. Wasn’t able to get me the miracle news I wanted to hear but she’s going to help up fight for our boy!

5 stars Customer since 2016

My dog is being treated by oncology and he revived top notch care.

5 stars Customer since 2018

Very helpful during everything. Had to see an odontologist but she didn’t have an opening. They made one for use. Pretty rad

5 stars Customer since 2018

Very professsional. Beautiful facility. Techs knowledgeable. Doctors really nice and thorough.

5 stars Customer since 2018

I probably will not return to the former animal ER I've been going to for many years. Compared to Lakeshore, I no longer trust them.

Most everyone I came in contact with was friendly yet very professional and knowledgeable. I know my animals will be in excellent, caring hands.

My only very small complaints are called ahead because the directions say not to have my animal urinate once at Lakeshore. I told whomever answered that my dog was on meds that made him urinate frequently and asked what I should do. They said to carry him in and not let him urinate. I did and could tell the poor guy was most uncomfortable. But when the techs came to get us, I informed them what was happening. They immediately said that precaution did not apply to him and allowed him to relive himself outside.

I also asked a young woman on the reception desk questions about Care Credit. She could not answer them. Evidently she was new and perhaps the same one who said I couldn't let my dog urinate.

5 stars Customer since 2018

Dr Reiman is amazing. Explained all our options thoroughly and let us ask as many questions as we needed. She has an impossible job and she does it with kindness and humor. I also appreciated how all the staff came to say hi to my dogs and give them attention. I was dreading this appointment and I left feeling relieved that there is a good plan in place to treat my dog's cancer.

5 stars Customer since 2017