We have used this emergency vet in the past and are very thankful they are there when we need them. Overall the visit was great - I think the staff are calming and gentle (much needed when you don't know what is going on). There are 2 things that could maybe use improvement, however.
1 - The waiting room benches are awful to sit in long term.
2 - The time in the waiting room with no information/updates was excruciating.