95.8% would refer friends and family to us

5 stars Customer since 2017

I cannot think of one negative thing to say!

5 stars Verified customer

Overall the experience was great. Had a small issue with one person, but EVERYTHING else was fantastic. Staff was understanding, helpful, and kind. I knew my loved one was in good hands.

5 stars Customer since 2017

Very professional and caring

5 stars Customer since 2013

Everyone was very friendly and helpful..I have gone to them before for a surgery and they were exceptional... Great place for any emergency.

5 stars Customer since 2017

The care was great. Everyone was very understanding and communication was excellent!

5 stars Customer since 2015

You just cannot get better care than from Dr. Fleming and the team. As busy as they are - they always make us feel like a priority. Dr. Jamie is the best! Thank you for being there for our 4 legged family members.

1 stars Customer since 2016

The veterinarian, Dr. Kluslow, as short with me and extremely rude. We got into a room right away but waited about a half an hour for an exam by the doctor which I was actually okay with. She did a quick exam (was short with me and seemed to talk down to me when I was confused or had questions for her) and then gave me her recommendation. Nobody came back into the room for about an hour even though my dog was just getting a quick injection and mess to take home. They gave my dog a quick injection and then we waited a long time for discharge papers. When I asked the doctor whether we were all set to go, she had the nerve to tell me to try to be a little more patient. Are you kidding me? I was patient for 2 hours. Please don't talk down to me. I have always been happy with Lakeshore (very happy in fact); however, the vet was not nice. I had questions and that's okay. I don't appreciate being spoken to like that and talked down to. On a positive note, the receptionist was kind and so was the nurse.

5 stars Customer since 2017

This was my first time at this clinic. I just would like to thank the reception staff especially Carol. She just made my sister and I feel so cared about. She was very concerned towards Roxy and very personable. She was so sweet. I cannot explain it. She really made my day. Dr. Rachel Reiman was also wonderful. She thoroughly explained what Roxy was going through. She answered all my questions in detail. She was very honest. She gave us our options. She was caring. While my lil' girl only has a few months to live. She told us what we should do to make her comfortable for her last days. I would highly recommend this clinic for your pets with cancer.

5 stars Verified customer

I appreciate the care that my dog receives and he time spent explaining things to me.

5 stars Customer since 2017

Warm, caring energy is apparent as soon as we enter. Nathan loves everyone he has met at Lakeshore Veterinary Specialists.