The veterinarian, Dr. Kluslow, as short with me and extremely rude. We got into a room right away but waited about a half an hour for an exam by the doctor which I was actually okay with. She did a quick exam (was short with me and seemed to talk down to me when I was confused or had questions for her) and then gave me her recommendation. Nobody came back into the room for about an hour even though my dog was just getting a quick injection and mess to take home. They gave my dog a quick injection and then we waited a long time for discharge papers. When I asked the doctor whether we were all set to go, she had the nerve to tell me to try to be a little more patient. Are you kidding me? I was patient for 2 hours. Please don't talk down to me. I have always been happy with Lakeshore (very happy in fact); however, the vet was not nice. I had questions and that's okay. I don't appreciate being spoken to like that and talked down to. On a positive note, the receptionist was kind and so was the nurse.