We love the staff at Lakeshore Veterinary Specialists. We've gone for emergency visits (unfortunately...) as well as specialty appointments for our dog with the golden butt who needed hernia surgery. The staff are always respectful when appropriate and fun with us because we've never had a critical emergency. I've seen them respond to critical emergencies, however, and they are nothing if not prepared and professional. We're really excited to hear they are expanding their staff in the near future and will soon have a specialist we are currently traveling to see for the dog with the golden butt who also has golden eyes. He just likes attention, I think... :) And Lakeshore is always willing to provide it in spades. They are awesome people! We can't recommend them enough!